Haley Johnson
Tempe,AZ
Summary
Passionate and dedicated individual with a strong background in sports, including 2 years of pickleball experience. Skilled in both singles and doubles play, with valuable league and tournament experience. Known for work ethic and reliability. Overall goal is to inspire others to develop their skills and find true enjoyment in the game of pickleball.
Overview
4
4
years of professional experience
Work History
Membership Concierge III
Life Time
12.2022 - Current
- Greet and check in members and guests promptly and professionally
- Assist management with various tasks and projects
- Assess prospective members' needs to recommend suitable amenities and programs
- Regularly engage with new and existing customers to strengthen relationships
- Utilize problem-solving skills to resolve issues and enhance member experiences
- Mentor new employees, ensuring proficiency in their roles
- Monitor club and individual performance through data systems and manage payments via POS system
- Provide exceptional customer service to diverse clientele, fostering inclusivity and respect
Office Assistant
ASAP Plumbing
05.2020 - 08.2022
- Kept office documents well-organized and quickly retrieved files for team members
- Offered diverse clerical support to office staff
- Filed various paperwork for future use
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by organizing files and maintaining clean workspace
- Organized various plumbing parts in facility warehouse and database
Lifeguard Supervisor, Swim Instructor, Office Assistant
U of A Rec Center
02.2021 - 05.2022
- Taught swim skills to a students of all ages and backgrounds
- Managed swim classes of 5-6 students at a time as well as private lessons
- Assisted Pro Staff, created and printed documents, answered calls, kept track of inventory
- Improved staff performance through regular training sessions and skill assessments
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique
- Created and followed daily lesson plan for swimming techniques
- Ensured safety of patrons by enforcing pool rules and administering first aid
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2022
Skills
- Pickleball Proficiency
- Customer Service and Hospitality
- Communication
- Conflict Resolution
Timeline
Membership Concierge III
Life Time
12.2022 - Current
Lifeguard Supervisor, Swim Instructor, Office Assistant
U of A Rec Center
02.2021 - 05.2022
Office Assistant
ASAP Plumbing
05.2020 - 08.2022
Bachelor of Arts - Psychology
University of Arizona
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