Lily Wahbeh
Canton,MI
Summary
Passionate about creating meaningful first impressions and building trust through authentic engagement. Proven track record as a top regional performer in new member connectivity, consistently driving retention by connecting members to coaches, classes, spa services, and programs. Recognized for leading by example—frequently attending classes and events alongside new hires and members to foster strong relationships and promote a healthy lifestyle. Experienced in coaching, team leadership, and cross-department collaboration, eager to bring this energy, strategy, and relationship-building success to the Spa Leader role.
Overview
6
6
years of professional experience
Work History
Level III Membership Concierge
Life Time Inc.
Canton, MI
10.2021 - Current
- Serve as one of the top performers in the region for connecting new members with coaches—aligning with Life Time’s top priority.
- Increase Spa connectivity visibility despite limited staffing (2 massage therapists); raise connection rate by creating awareness and showcasing value of services.
- Coach both concierge and LifeSpa coordinators on call strategy, follow-up, and positioning massages/PT as key retention tools.
- Design email templates and streamline member communication for consistent follow-up.
- Organize and lead monthly new member events, integrating Spa and PT for holistic engagement.
- Manage the Life Time Canton Instagram page, driving member awareness and highlighting club offerings.
- Partner with Concierge Leader to build out 3–4 months of effective team scheduling, ensuring smooth zone coverage.
- Support onboarding and mentorship of concierge team members, coaching on delivering effective tours and improving connectivity numbers.
Assistant Store Manager
Kohl’s
Northville, MI
12.2020 - 10.2021
- Rotated through key departments including marketing, HR, and operations.
- Managed Home and Juniors departments using data insights to drive sales.
- Built strong customer relationships through service excellence.
Store Manager Intern
Kohl’s
Northville, MI
06.2019 - 12.2020
- Managed daily store operations including scheduling, delegating, and supervising staff.
- Trained and mentored employees in customer service and sales.
- Supported store goals through strategic inventory management and data-driven decisions.
Education
Bachelor of Science - Marketing & Professional Sales
Central Michigan University
Mount Pleasant12.2020
Skills
Team Leadership & Coaching
Member Engagement & Retention
Sales & Strategy Execution
Staff Onboarding & Training
Spa Connectivity & Wellness Integration
Event Planning & Facilitation
CRM Proficiency (Microsoft Dynamics)
Social Media & Brand Visibility
Communication & Relationship Building
Adaptability & Growth Mindset
Affiliations
- Member of Alpha Gamma Delta Sorority, demonstrating leadership, teamwork, and community involvement
Timeline
Level III Membership Concierge
Life Time Inc.
10.2021 - Current
Assistant Store Manager
Kohl’s
12.2020 - 10.2021
Store Manager Intern
Kohl’s
06.2019 - 12.2020
Bachelor of Science - Marketing & Professional Sales
Central Michigan University