Haley Johnson
Johnson City,TN
Summary
Experienced Human Resources professional with a track record in benefits administration and employee advocacy at Qurate Retail Group. Skilled in onboarding, training, and fostering team engagement while ensuring compliance with policies and procedures. Proficient in Microsoft Excel and adept at facilitating clear communication to support organizational goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Human Resources- Team Member Services
Qurate Retail Group
Piney Flats, TN
07.2023 - Current
- Assist team members with benefits
- Be an advocate for team members when mislead, stuck with position, or in a position outside of work that affects being at work
- Encourage team members to do the right thing and to grow within the company
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Coordinated open enrollment periods for health insurance benefits by providing information materials to employees.
- Planned, implemented and conducted training for new hires.
- Conducted new hire orientation sessions to ensure compliance with company policies and procedures.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided essential support to address individual HR needs of employees.
- Interpreted and explained human resources policies, procedures or regulations.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
Security Forces Member
USAF
Great Falls, MT
11.2021 - 06.2023
- Patrolled grounds to monitor status and safety of premises
- Utilized advanced communications technology to plan and execute missions
- Developed security plans and procedures to protect personnel and assets
- Led, managed, and performed force protection duties to protect personnel and resources
- Compiled detailed reports documenting all relevant aspects of security operations.
- Conducted regular security patrols to ensure the safety of personnel and property.
- Organized, processed and disseminated information via two-way radio.
- Assessed risk factors present at a given location or event in order to determine the level of protection needed.
- Participated in drills designed to test response times during emergency scenarios.
- Enforced base regulations, including traffic rules, to maintain order and discipline.
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
- Applied successful weapons tactics by overseeing fire operations and defense weapons.
- Read and interpreted maps, drawings and photos to plan and implement projects.
- Coordinated with local law enforcement and other agencies to enhance security measures and share relevant information.
- Responded to security alarms and investigated disturbances promptly.
- Participated in security exercises to prepare for potential threats and emergencies.
- Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
- Managed access control points, verifying identification and granting access to authorized individuals.
Equipment Operator
Home Shopping Network
Piney Flats, TN
06.2018 - 10.2021
- Used forklifts, hand trucks, scissor lifts, and other equipment around the warehouse
- Enforced compliance with safety standards and regulations related to PPE, hand signals and equipment movements
- Operated machining equipment safely with team of operators
- Performed tasks such as operating equipment to hang signs throughout the warehouse and maneuvering around other equipment and employees
- Other non-equipment related responsibilities included but were not limited to painting inside and outside of the warehouse, laying down new carpet in offices using a vinyl machine to produce verbiage for signs and labeling, using creative ideas to make art displays etc
Education
Associate of Science - Human Resources Management
Northeast State Community College
Blountville, TN 08.2023 - 05.2025
Bachelor of Science - Human Resources Management
East Tennessee State University
Johnson City, TN 06.2025 - Current
Skills
- Security clearance
- Benefits administration
- Time management abilities
- Continuous improvement
- Adaptability
- Emergency trauma care
- Complaint handling
- Multitasking abilities
- Asset protection
- HR policies and procedures
- Onboarding and orientation
- Compensation and benefits
- Microsoft Outlook, Word, and Excel
- Excel spreadsheet tracking
- Microsoft Excel and PowerPoint
- Training and mentoring
- Dependability and reliability
- Attention to detail
- Clear communication
- Collaboration and teamwork
References
References available upon request.
Timeline
Bachelor of Science - Human Resources Management
East Tennessee State University
06.2025 - Current
Associate of Science - Human Resources Management
Northeast State Community College
08.2023 - 05.2025
Human Resources- Team Member Services
Qurate Retail Group
07.2023 - Current
Security Forces Member
USAF
11.2021 - 06.2023
Equipment Operator
Home Shopping Network
06.2018 - 10.2021
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