Haley Kagy
Bluejacket
Summary
Dynamic and adaptable professional with a strong background in customer service from Walmart, excelling in problem-solving and communication. Proven ability to manage online orders efficiently while ensuring customer satisfaction. Proficient in Microsoft Excel, demonstrating organizational skills and a disciplined approach to tasks. Committed to fostering positive experiences and enhancing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate • Online Personal Shopper
Walmart
Tulsa
01.2025 - Current
- Assisted customers with selecting products based on preferences and needs.
- Managed online orders to ensure timely fulfillment and delivery accuracy.
- Communicated product availability and alternatives to enhance customer satisfaction.
- Resolved customer inquiries regarding order status and product information promptly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Human Resources Intern
Domestic Violence Intervention Program
Tulsa
09.2025 - 12.2025
- Maintained accurate employee records and files in the HR database.
- Organized and stored employment forms and information.
- Organized and maintained personnel records in a secure database.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
Server
Sodexo
01.2024 - 05.2024
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed dining area cleanliness and organization throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed closing duties, such as setting up the dining area and restocking supplies.
- Took orders from customers accurately and in a timely manner.
Student Worker Assistant
J.D. McKean Library
08.2023 - 11.2023
- Assisted patrons with locating resources and navigating library services.
- Managed circulation desk operations, checking in and out library materials.
- Organized and maintained library collections for easy access and usability.
- Trained new staff on operational procedures and customer service best practices.
Ropes Worker
Green Country Camps
05.2023 - 07.2023
- Maintained cleanliness and organization of camp facilities and equipment.
- Assisted in setting up and breaking down camp activities and events.
- Supervised campers during recreational activities to ensure safety and engagement.
- Collaborated with staff to implement daily schedules for activities and meals.
- Communicated effectively with campers to foster a positive environment.
- Enforced camp rules and guidelines to promote a respectful atmosphere.
- Participated in training sessions to improve operational skills and safety practices.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Student Worker Assistant
J.D. McKean Library
08.2022 - 05.2023
- Assisted patrons with locating resources and navigating library services.
- Managed circulation desk operations, checking in and out library materials.
- Organized and maintained library collections for easy access and usability.
- Trained new staff on operational procedures and customer service best practices.
Ropes Worker
Green Country Camps
05.2022 - 07.2022
- Maintained cleanliness and organization of camp facilities and equipment.
- Assisted in setting up and breaking down camp activities and events.
- Supervised campers during recreational activities to ensure safety and engagement.
- Collaborated with staff to implement daily schedules for activities and meals.
- Communicated effectively with campers to foster a positive environment.
- Enforced camp rules and guidelines to promote a respectful atmosphere.
- Participated in training sessions to improve operational skills and safety practices.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organize the work area at the end of the shift to ensure it is ready for the next day's production.
Education
Bachelor of Science - Psychology
Oral Roberts University
Tulsa, OKHigh School -
Welch High School
Welch, OklahomaSkills
- Microsoft Word
- Access
- Excel
- Adobe Acrobat
- Capable employee
- Adaptive
- Good communicator
- Flexible
- Disciplined
- Organized
- Self-reliant
- Customer service
- Problem solving
- Patience and empathy
- PowerPoint
- Upbeat and outgoing attitude
References
John Parker, (918)-782-7097
Abilities
Daily supervision, direction and maintaining safety for 200+ children, Social interaction and clear communication within guidelines and protocol, Maintaining and assisting in rope course and other camp activities caring for children and adults, Maintain decorum and protocol while assisting students, staff and faculty, Establishing positive relations through accurate and detailed information, Accessing Library of Congress, Keeping books in an orderly and appropriate system, Directing patrons to correct sections utilizing resources such as computer tracking, Shelving and checking out books, Monitoring email accounts while assisting librarian with computer projects including Adobe Acrobat, Insert things I did, Insert things I did
Certification
First Aid and CPR
Timeline
Human Resources Intern
Domestic Violence Intervention Program
09.2025 - 12.2025
Associate • Online Personal Shopper
Walmart
01.2025 - Current
Server
Sodexo
01.2024 - 05.2024
Student Worker Assistant
J.D. McKean Library
08.2023 - 11.2023
Ropes Worker
Green Country Camps
05.2023 - 07.2023
Student Worker Assistant
J.D. McKean Library
08.2022 - 05.2023
Ropes Worker
Green Country Camps
05.2022 - 07.2022
Bachelor of Science - Psychology
Oral Roberts University
High School -
Welch High School