Haley Kahealani Peterson
Las Vegas,NV
Summary
Working in fast-paced environments for the past five years has taught me patience, open-mindedness, and efficient decision-making. I graduated from the University of Nevada, Las Vegas in 2022 with a Bachelor of Science in Hospitality Management, and I am passionate about connecting with people! I believe in the importance of making others feel seen and heard. I approach every situation calmly and effectively while striving to exceed expectations as much as possible.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
Fontainebleau Las Vegas
Las Vegas, NV
08.2024 - Current
- Operating Point of Sale (POS) and InfoGenesis, cash handling, phone calls, room charges, reward comps, gift cards, and guest inquiries.
- Maintaining communication with other departments, team members, and management to ensure smooth operations.
- Stocking shelves, back stock, maintaining an organized store environment, following up on inventory, following procedures and policies. Carefully receiving deliveries from warehouse.
- Actively engaging with each guest with a professional and positive attitude, catering to their experience and whatever they may need.
Vendor Coordinator
Poke Treats & Dragongrille
Las Vegas, NV
04.2022 - Current
- Collaborate and vendor at convention centers, large scale events such as EDC, Lovers & Friends, Pure Aloha, sports events centers like Allegiant Stadium, Cashman Field and more.
- Prepare all food, technical systems, wiring, boxes, equipment for shows and events. In addition, tend to customers and maintain a positive attitude in a fast paced environment, regardless of weather.
- Work together as a team to communicate needs and goals for each day.
Hostess/Server at the Chandelier
The Cosmopolitan of Las Vegas
Las Vegas, NV
11.2021 - 07.2024
- Serving and hostessing in a dynamic environment, warmly greeting guests, seating them based on server availability, and ensuring comfort.
- Cleaning tables, serving food, assisting with events (BEO), and addressing guest inquiries.
- Collaborated with fellow hostesses to manage section rotations and handle transactions.
Outside Guest Service Attendant
Kapolei Golf Club
Kapolei, HI
08.2020 - 08.2021
- Assisted golfers by managing check-ins, scheduling tee times, handling calls and voicemails, and greeting guests on and off the course.
- Assisted in taking care of VIP guests and hosting events for the club. Processed payments, operated computer systems, and served as a marshal when needed.
- Maintained golf carts by cleaning, charging, and preparing them.
Education
Bachelor's degree - Hospitality Management
University of Nevada-Las Vegas
Las Vegas, NV12.2022
High school or equivalent - undefined
Sacred Hearts Academy
Kaimuki, HI08.2018
Skills
- Hospitality (5 years)
- Customer service
- Multitasking
- Event Coordination
- Organization
- Technical Skills
- Hosting/Serving/Bussing
- Luxury hotel experience
- Microsoft Applications
- Google Applications
Certification
- Techniques of Alcohol Management (TAM)
- Food Handler Certification
- Microsoft Excel
- Servsafe Certification
- Driver’s License & U.S. Passport
Additional Information
Passion for music, art, live events, solo traveling, connecting with people around the world, going above and beyond to help people in need.
Timeline
Retail Associate
Fontainebleau Las Vegas
08.2024 - Current
Vendor Coordinator
Poke Treats & Dragongrille
04.2022 - Current
Hostess/Server at the Chandelier
The Cosmopolitan of Las Vegas
11.2021 - 07.2024
Outside Guest Service Attendant
Kapolei Golf Club
08.2020 - 08.2021
High school or equivalent - undefined
Sacred Hearts Academy
Bachelor's degree - Hospitality Management
University of Nevada-Las Vegas