Jennie Reynolds
Ellenboro,NC
Summary
Looking For A Career I can Invest myself In. If It Prospers then I will Prosper.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Manager/Receptionist
Holiday Inn Express
08.2022 - 06.2023
- The same owner that owned Hampton inn owned the Holiday inn across the street they needed a front desk manager so I moved there and performed the same tasks as I did at the Hampton inn
- I learned their new system and rewards program and worked hard for them as well
Front Desk Manger
Hampton inn & suites Forest city Nc
03.2019 - 08.2022
- I greeted guests by name, welcomed them, made reservations, typed info into computer onqpm system
- Trained all new front desk employees
- Created training worksheets, for all positions in hotel
- Printed reports, made keys, assigned rooms, coordinated with housekeeping and maintenance, printed and assigned housekeeping boards, checked rooms after clean housekeeping manager, breakfast attendant, order supplies and treat shop for hotel, took payment, gave change, problem solving handled guest complaints or problems i work well handling probkems and dealing with hard to handle employees i can remain calm work well underpressure and find solutions with policy and brand standards to make guests happy & to meet all their needs and concerns
- I listen to their problems and make sure they feel heard understood and valued and use creative yet professional ways to find solutions and deescalate situations when needed
- I'm the go to problem solver for all areas and positions within the hotel
- Schedule employees for shifts worked night audit, payroll, Hilton honors champion 3 years in a row having the most rewards enrollments reviewed salt scores, responded to reviews, i was employee of the month 3 times
- Our hotel won the highest award in our brand we were the top Hampton inn in the world based on our salt scores
- Most improved Hampton inn based on salt scores since I left the have dropped down to #2 I was the catch of the week for having the most reviews mention me by name 3 years in a row
- Gave incentives to front desk crew to focus on guest experience from the time they make there reservation till they check out and follow up after to check on their concerns or suggestions after check out so we can make changes to improve for their next stay.
Front Desk Receptionist
Dr bells orthodontist office
- I worked at Dr bells office from the time I was 16-until he retired and sold his practice in 2019 I greeted guests and did basic office assistant work copies filing faxing scheduling appts
- Printing charts, taking payments, filing Medicare, filing and pulling charts for the day, printing receipts consultations shipping labels making impressions sterilizing instruments making sure the day ran smoothly orthodontist medical coding
Education
Ged -
ICC
Community college in Travel & Tourism -
Wake Technical Community College
06.2018
Skills
- Hospitality (5 years)
- Night audit (5 years)
- Guest services (5 years)
- Front desk (5 years)
- Ordering supplies hospitality (5 years)
- Housekeeping management (5 years)
- Breakfast attendant (5 years)
- Customer service (10 years)
- Office assistant (10 years)
- Faith based counseling (2 years)
- Youth counseling faith based (2 years)
- Wedding officiant (2 years)
- Medical scheduling (10 years)
- Office experience (10 years)
- Christian Leadership training (2 years)
- Computer skills (10 years)
- Communication skills (10 years)
- Horticulture (5 years)
- CPR (5 years)
- Basic first aide training (5 years)
- Laundry (5 years)
- Payroll (5 years)
- Merchandising (2 years)
- Planograms (2 years)
- Barista experience (5 years)
- Host/hostess experience (2 years)
- Cash handling (10 years)
- Medical office experience (10 years)
- Individual / Group Counseling
- Child & Family Counseling
- Interviewing
- Typing
- Office Management
- Case Management
- Intake Experience
- Windows
- Data entry
- Medical terminology
- Leadership
- Sales
- Training & development
- Marketing
- Mentoring
- Medical records
- Cleaning
- Landscape maintenance
- Lawn care
- Addiction counseling
- Crisis intervention
- Hotel experience
- Phone etiquette
- Problem solving (10 years)
- Profit & loss (5 years)
- Working with people with disabilities (2 years)
- Guest experience (5 years)
Certification
- Driver's License
- CPR Certification & basic first aide certification, 06/01/24
- Travel & tourism certification
- Hotels & hospitality certification
- Horticulture
- Ordained minister
Additional Information
I have studied with the christian leadership academy for 2 years I am an ordained minister and have experience counseling all different people with different problems yet I haven't been employed by a company yet to use my skills or ordination I just wanted to make this clear although I field experience I do not have professional experience if that makes sense
Groups
Community in unity
Timeline
Front Desk Manager/Receptionist
Holiday Inn Express
08.2022 - 06.2023
Front Desk Manger
Hampton inn & suites Forest city Nc
03.2019 - 08.2022
Front Desk Receptionist
Dr bells orthodontist office
Ged -
ICC
Community college in Travel & Tourism -
Wake Technical Community College