Haley Klas
Denison,TX
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at TJ Maxx. Proven ability to resolve customer complaints and motivate staff to exceed targets. Skilled in medical terminology and adept at scheduling, I thrive in fast-paced environments and consistently drive productivity and team success.
Overview
4
4
years of professional experience
Work History
CEC/Assistant Store Manager
TJ Maxx, TJX Companies
Sherman, TX
05.2019 - 09.2021
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared staff work schedules and assigned team members to specific duties.
Receptionist/Office Assistant
Dancendy Dance Center
Sherman, TX
01.2018 - 05.2019
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
Education
Associate of Science - Health Sciences
Grayson College
Denison, TXSkills
- Medical terminology
- Customer service
- Team collaboration
- Time management
- Problem-solving
- Scheduling
Custom
- I had my daughter in 2021 and became a stay at home mom, hence the gap in my employment from 2021 until now.
References
References available upon request.
Timeline
CEC/Assistant Store Manager
TJ Maxx, TJX Companies
05.2019 - 09.2021
Receptionist/Office Assistant
Dancendy Dance Center
01.2018 - 05.2019
Associate of Science - Health Sciences
Grayson College
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