HALEY KLAUBA
Public engagement and customer service professional with more than seven years of experience helping people, solving problems, and communicating with a wide variety of customers and community members. I enjoy educating others, building relationships, and finding practical solutions. My background includes international teaching experience, native-level Spanish proficiency, and more than two years of volunteering with the Chicago Piping Plovers to support endangered wildlife conservation and educate the public.
Work History
Customer Solutions Specialist
3 Years- Research and resolve complex customer inquiries by analyzing order history, technical product information, and company policies.
- Respond to a high volume of customer inquiries while providing accurate information and maintaining a high standard of quality.
- Investigate unique customer situations, gather information from multiple resources, and communicate practical solutions to meet customer needs.
- Balance efficiency with outstanding customer service in a fast-paced, metrics-driven environment.
- Collaborate across departments to resolve escalated customer issues and improve overall customer outcomes.
Associate Customer Success Manager
2 Years 6 Months- Managed a portfolio of enterprise restaurant partners, providing strategic guidance to improve operational performance and drive revenue growth.
- Presented quarterly business reviews and key performance metrics to corporate executives and franchise owners.
- Built strong relationships with restaurant partners by providing ongoing support and helping them improve business performance.
- Coordinated cross-functional initiatives using Salesforce and Jira to improve partner experience.
- Selected to support pilot programs and onboarding initiatives that were successfully expanded across the organization.
Teacher
1 Year 3 Months- Led daily classroom operations while supervising assistant teachers.
- Developed engaging curriculum for students with varying educational needs.
- Built positive relationships with students, families, and colleagues through effective communication and collaboration.
Language & Culture Assistant
9 Months- Assisted with English language instruction for elementary students in an immersive classroom environment.
- Planned engaging educational activities while supporting science and social studies instruction.
- Developed strong cross-cultural communication skills while living and working abroad.
Education
Bachelor of Arts - Studies in Foreign Languages and Anthropology
Skills
Wildlife Conservation Experience
Chicago Piping Plovers — Volunteer Wildlife Monitor (2024–Present)
• Monitor protected nesting areas for federally endangered Piping Plovers at Montrose Beach and Montrose Pier.
• Educate beach visitors about Piping Plover conservation, nesting behavior, and the importance of respecting protected wildlife habitats.
• Talk with beach visitors about protected nesting areas and encourage them to respect wildlife closures.
• Help protect nesting adults, chicks, and habitat by monitoring for disturbances and communicating concerns to volunteer coordinators and wildlife partners.
• Volunteer regularly during the nesting season to help protect Piping Plovers and educate beach visitors about wildlife conservation.