Tieryn Preston
Springfield,MO
Summary
Flexible, works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
5
5
years of professional experience
Work History
Customer Solutions Specialist
Russell Cellular
04.2024 - 07.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problem-solving.
Call Center Representative
Drury Alumni Call Center
04.2023 - 09.2023
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Sales Associate
Kum & Go
06.2022 - 04.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Polo Ralph Lauren
07.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sandwich Artist
Subway
05.2021 - 06.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Sandwich Artist
Subway
06.2020 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Sandwich Artist
Subway
09.2019 - 01.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Arts - Psychology
Drury University
Springfield, MO12.2023
Bachelor of Arts - Criminal Justice
Drury University
Springfield, MO12.2023
Skills
- Goal Setting and Achievement
- Database Maintenance
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Emotional awareness
- Analytical Thinking
internships
2022 Ozarks Counseling Center
Assisted at OCC in Springfield, MO observing and helping with front desk work. Also assisted in prep work from therapy rooms.
2023 Lakeland Behavioral Health
Observed and worked along-side Emily Marshall who is the Chief Executive Officer of Center for Resolutions (LLC), Allied Health Professional, and Director of Outpatient Services. I observed Emily inside the unit during group therapy as well as outpatient group therapy services.
Timeline
Customer Solutions Specialist
Russell Cellular
04.2024 - 07.2024
Call Center Representative
Drury Alumni Call Center
04.2023 - 09.2023
Sales Associate
Kum & Go
06.2022 - 04.2023
Sales Associate
Polo Ralph Lauren
07.2021 - 08.2021
Sandwich Artist
Subway
05.2021 - 06.2021
Sandwich Artist
Subway
06.2020 - 08.2020
Sandwich Artist
Subway
09.2019 - 01.2020
Bachelor of Arts - Psychology
Drury University
Bachelor of Arts - Criminal Justice
Drury University
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