Haley Knudsen
Milwaukee,WI
Summary
Dynamic professional with a proven track record in customer service and security coordination at the University of Wisconsin-Milwaukee. Skilled in problem-solving and team collaboration, I enhanced operational effectiveness through training programs and improved student engagement through tailored instruction. Committed to fostering safe and supportive environments for diverse groups.
Overview
5
5
years of professional experience
Work History
Service Learning Volunteer
Notre Dame School of Milwaukee
10.2025 - Current
- Supported students with individualized instruction to improve language proficiency and confidence.
- Increased student confidence in speaking Spanish through regular conversational practice sessions.
- Mentored and tutored individual students needing additional help.
Field Placement Student
STRYV365
09.2025 - Current
- Promoted learning and social development through structured and unstructured playtime.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Security Coordinator
University of Wisconsin-Milwaukee
11.2022 - Current
- Coordinated security operations across campus, ensuring compliance with safety regulations and protocols.
- Developed and implemented training programs for security personnel to enhance operational effectiveness.
- Collaborated with law enforcement agencies to facilitate incident reporting and response initiatives.
- Monitored surveillance systems, analyzing footage to support investigations and enhance campus safety.
- Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
- Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
Front End Supervisor
Piggly Wiggly Supermarket
06.2020 - 08.2024
- Supervised daily front-end operations to ensure efficient customer service and checkout processes.
- Trained and mentored cashiers to enhance performance and improve customer interactions.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI12-2025
Skills
- Customer service
- Problem-solving
- Organized and efficient
- Time management
- Adaptability and dependability
- Team collaboration
- Emotional awareness
Timeline
Service Learning Volunteer
Notre Dame School of Milwaukee
10.2025 - Current
Field Placement Student
STRYV365
09.2025 - Current
Security Coordinator
University of Wisconsin-Milwaukee
11.2022 - Current
Front End Supervisor
Piggly Wiggly Supermarket
06.2020 - 08.2024
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee