Haley Konczal
Franklin,WI
Summary
Motivational Supervisor with 4 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Swimtastic Swim School
Franklin, WI
12.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Created new strategies for improving customer service standards within the organization.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to customer questions regarding products, prices and availability.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Swim Instructor
Swimtastic Swim School
Franklin, WI
12.2016 - Current
- Instructed participants on water safety rules and regulations.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Office Manager
Swimtastic Swim School
Franklin, WI
12.2021 - 12.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Political Science & Minor in Communication
Carroll University
Waukesha, WI12-2023
High School Diploma -
Oak Creek High School
Oak Creek, WI06-2019
Skills
- Operations Management
- Business Development
- Process Improvement
- Schedule Development
Certification
- CPR/AED & Lifeguard
Accomplishments
- Deans list
Timeline
Supervisor
Swimtastic Swim School
12.2022 - Current
Office Manager
Swimtastic Swim School
12.2021 - 12.2022
Swim Instructor
Swimtastic Swim School
12.2016 - Current
Bachelor of Science - Political Science & Minor in Communication
Carroll University
High School Diploma -
Oak Creek High School
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