Haley Kornegay
Eufaula,AL
Summary
Experienced and efficient Branch Manager skilled in effectively managing multiple priorities with a positive attitude. Demonstrates ability to handle added responsibilities to achieve team goals. Highly organized and dependable, committed to delivering exceptional results.
Overview
7
7
years of professional experience
Work History
Branch Manager
MainStreet Loan Company
08.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service Representative
MainStreet Loan Company
05.2021 - 08.2023
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Maintained strict confidentiality of bank records and client information.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Office Manager
MPG Equipment Rental
09.2020 - 05.2021
- Maintained accurate records of equipment usage, enabling better planning and scheduling for future projects.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Patient Coordinator Services / Billing
Eufaula Physical Therapy + Wellness
08.2017 - 08.2020
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Customer Service Representative
Alabama Power Company
03.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Management -
Wallace Community College
Eufaula, ALEufaula High School
05.2013
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Verbal/written communication
- Goals and performance
Timeline
Branch Manager
MainStreet Loan Company
08.2023 - Current
Customer Service Representative
MainStreet Loan Company
05.2021 - 08.2023
Office Manager
MPG Equipment Rental
09.2020 - 05.2021
Patient Coordinator Services / Billing
Eufaula Physical Therapy + Wellness
08.2017 - 08.2020
Customer Service Representative
Alabama Power Company
03.2017 - 08.2017
Business Management -
Wallace Community College
Eufaula High School