Haley Kosoff
Fort Worth
Summary
Dynamic professional with a proven track record at The Wright Windows, excelling in customer retention and office efficiency. Knowledge of the Window Treatment business and communication with clients to include project scheduling.
Expert in liquor, beer, and wine knowledge, coupled with outstanding teamwork and professionalism. Achieved significant sales growth through innovative cocktail development and exceptional service standards. Skilled in managing challenging customer interactions and fostering collaborative team environments.
Overview
9
9
years of professional experience
Work History
Assistant/Receptionist
The Wright Windows
01.2023 - 08.2024
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
Bartender
Texas Republic
02.2017 - 12.2023
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Concrete Cowboy
11.2015 - 12.2017
- Elevated bartender skill sets with ongoing education on industry trends, emerging techniques, and new product offerings.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
Education
General
TCC
Fort Worth, TX2015
Bartending
Premium Institute of Bartending
1305 S State Hwy 121, Lewisville, TX 7506709.2014
High School Diploma -
Grapevine High School
Grapevine, TX05.2014
Skills
Teamwork and Professionalism
Outgoing Personality
Food Service
Liquor, beer, and wine knowledge
Banquet Events
Sales Development
Suggestive Selling
Handling Difficult Customers
Professional Service Standards
Collaboration and Teamwork
Timeline
Assistant/Receptionist
The Wright Windows
01.2023 - 08.2024
Bartender
Texas Republic
02.2017 - 12.2023
Bartender
Concrete Cowboy
11.2015 - 12.2017
General
TCC
Bartending
Premium Institute of Bartending
High School Diploma -
Grapevine High School
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