Haley Mays
Redding,CA
Summary
Experienced operations and administrative leader with a strong background in team management, financial oversight, and organizational coordination. Skilled at improving systems, supporting staff development, and managing day-to-day operations in fast-paced environments. Known for building strong working relationships, solving problems efficiently, and helping organizations run smoothly while maintaining high standards of service.
Overview
19
19
years of professional experience
Work History
Practice Success Director
Team Perio
Redding, CA
01.2022 - Current
- Supervise support staff across multiple locations to optimize productivity, service quality, and team performance.
- Conduct performance evaluations, manage disciplinary actions, and collaborate with doctors on hiring and personnel decisions.
- Lead recruiting, hiring, and onboarding of new employees and coordinate staff training and continuing education.
- Develop and maintain staff schedules to support efficient clinic operations.
- Enforce HR policies and ensure compliance with employment and OSHA regulations.
- Oversee financial operations including accounts payable, accounts receivable, budgeting, financial reporting, and banking coordination.
- Manage patient service operations including scheduling, billing, insurance coordination, and records management.
- Resolve patient concerns and serve as liaison between patients, clinical staff, and providers to ensure a high level of service.
- Assist in practice acquisitions and transitions, helping integrate new locations and teams.
- Implement operational systems and workflow improvements to increase efficiency and reduce costs.
- Review fee schedules and negotiate vendor and supply pricing.
- Collaborate with leadership and marketing teams on strategic growth initiatives.
- Oversee facility operations, equipment maintenance, and vendor relationships.
Financial Coordinator
Team Perio
Redding, CA
08.2020 - 01.2022
- Prepared patient financial plans by researching insurance benefits and coordinating payment arrangements according to office policy.
- Maintained documentation of financial agreements and treatment plans.
- Scheduled patient treatments and managed appointment calendars to support clinical productivity.
- Answered phones, checked in patients, and assisted with front-office operations.
- Worked closely with providers to build efficient schedules that maximized patient care and practice productivity.
Office Manager
Nor Cal Hydro Gardens and Organics
Redding, CA
01.2014 - 05.2019
- Managed accounts payable and accounts receivable functions.
- Entered financial data into QuickBooks and reconciled bank accounts.
- Prepared daily bank deposits and filed sales tax returns.
- Oversaw employee scheduling, onboarding, and internal administrative processes.
- Provided customer service and managed a multi-line phone system.
- Maintained organized filing systems and handled daily operational documentation.
Operations Officer
North Valley Bank
Redding, CA
07.2007 - 01.2014
- Supervised and coached a staff of seven employees.
- Balanced branch cash and general ledger accounts daily.
- Maintained branch cash levels in compliance with regulatory limits.
- Ensured adherence to FDIC regulations and internal banking policies.
- Delivered high-level customer service to banking clients and coordinated with outside vendors.
Education
Associate of Business Administration -
Shasta College
Redding, CA12-2025
Skills
- Operations & Workflow Management
- Team Leadership & Staff Development
- Recruiting, Hiring & Onboarding
- Financial Administration (AP/AR, Budgeting)
- Customer & Patient Relations
- Compliance & Regulatory Oversight
- Scheduling & Organizational Coordination
- QuickBooks
Timeline
Practice Success Director
Team Perio
01.2022 - Current
Financial Coordinator
Team Perio
08.2020 - 01.2022
Office Manager
Nor Cal Hydro Gardens and Organics
01.2014 - 05.2019
Operations Officer
North Valley Bank
07.2007 - 01.2014
Associate of Business Administration -
Shasta College