Haley McCallister
Summary
Dedicated Service Manager with expertise in enhancing customer relationships and ensuring service excellence. Skilled in team management and operational oversight, committed to driving improvements that lead to increased satisfaction and efficiency.
Overview
2027
2027
years of professional experience
Work History
Service Manager
Damschroder Roofing
Fremont, OH
11.2020 - Current
- Managed daily operations for roofing projects and service team including scheduling and workflow management.
- Coordinated schedules and projects for field technicians.
- Oversee customer service interactions, ensuring client satisfaction and support.
- Implemented safety protocols to maintain compliance with industry standards.
- Resolved service issues through effective communication and problem-solving skills.
- Monitored inventory levels to ensure availability of materials for projects.
- Facilitated weekly meetings to discuss project updates and operational improvements with service department.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service technicians to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed inventory levels of materials necessary for servicing customers' needs.
- Provide customer service roof repair proposals and obtain customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Review customer invoicing for accuracy prior to billing.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Coordinated with the warranty department to process claims and provide customer support.
- Coordinated materials procurement and inventory management for projects.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee hours for payroll
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Patient Service Specialist
Cleveland Clinic Cancer Center
Sandusky, OH
05.2017 - 11.2020
- Managed patient scheduling for appointments and consultations efficiently.
- Coordinated communication between patients and healthcare providers daily.
- Assisted patients with insurance verification and billing inquiries promptly.
- Maintained accurate patient records in electronic health systems consistently.
- Answered incoming calls and responded to inquiries in a timely manner.
- Greeted patients upon arrival and verified patient information.
- Scheduled appointments and managed patient records using electronic health record software.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Retail Assistant Manager
Rue 21
Fremont, OH
2018 - 2019
- Performed daily opening and closing duties including cash handling and reconciliation.
- Cultivated loyal customer base by providing excellent customer service.
- Processed sales transactions via cash register.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Developed promotional strategies to increase sales and profitability.
- Developed relationships with customers by providing knowledgeable advice about products.
Optician
Eye Centers of NWO
Fremont, OH
2015 - 2018
- Assisted patients in selecting appropriate eyewear based on their needs.
- Performed lens fittings and adjustments for optimal comfort and vision.
- Collaborated with eye care professionals to verify prescriptions and specifications.
- Utilized optical equipment for precise measurements of lenses and frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Ordered stock from suppliers based on customer orders.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Factory Production Worker
IAC Automotive
Fremont, OH
2009 - 2014
- Operated machinery to assemble automotive components efficiently.
- Inspected products for quality and compliance with specifications.
- Packaged completed products according to customer specifications.
- Inspected finished products for defects or flaws.
- Operated machinery to fabricate and assemble product components.
- Conducted quality control checks on all outgoing items prior to shipment.
- Sorted and packaged products to prepare for processing or shipment.
Skills
- Project management
- Scheduling coordination
- Multitasking and organization
- Employee supervision
- Project planning
- Team leadership
- Customer service
- Workflow optimization
- Effective communication
- Data accuracy
Timeline
Service Manager
Damschroder Roofing
11.2020 - Current
Patient Service Specialist
Cleveland Clinic Cancer Center
05.2017 - 11.2020
Retail Assistant Manager
Rue 21
2018 - 2019
Optician
Eye Centers of NWO
2015 - 2018
Factory Production Worker
IAC Automotive
2009 - 2014