Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
Funeral Directors Life Insurance Company
2022.04 - Current
Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
Identified areas for improvement in current processes, proposing innovative solutions that led to increased efficiency.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Aviation Operations Specialist
Texas Army National Guard
2021.04 - Current
Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
Maintained flight logs on incoming and outgoing flights and individual flights.
Server
Cotton Patch Cafe
2021.04 - 2021.09
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Hostess
Perini Ranch Steakhouse
2019.05 - 2021.04
Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Education
High School Diploma -
Jim Ned High School
Tuscola, TX
05.2021
Skills
Quality Assurance
Customer Service
Organizational Skills
Adaptability
Time Management
Team Leadership
Data Entry
Attention to Detail
Timeline
Operations Support Specialist
Funeral Directors Life Insurance Company
2022.04 - Current
Aviation Operations Specialist
Texas Army National Guard
2021.04 - Current
Server
Cotton Patch Cafe
2021.04 - 2021.09
Lead Hostess
Perini Ranch Steakhouse
2019.05 - 2021.04
High School Diploma -
Jim Ned High School
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