Haley McCoy
Abilene,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
Funeral Directors Life Insurance Company
04.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
- Identified areas for improvement in current processes, proposing innovative solutions that led to increased efficiency.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Aviation Operations Specialist
Texas Army National Guard
04.2021 - Current
- Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
- Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Maintained flight logs on incoming and outgoing flights and individual flights.
Server
Cotton Patch Cafe
04.2021 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Hostess
Perini Ranch Steakhouse
05.2019 - 04.2021
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Education
High School Diploma -
Jim Ned High School
Tuscola, TX05.2021
Skills
- Quality Assurance
- Customer Service
- Organizational Skills
- Adaptability
- Time Management
- Team Leadership
- Data Entry
- Attention to Detail
Timeline
Operations Support Specialist
Funeral Directors Life Insurance Company
04.2022 - Current
Aviation Operations Specialist
Texas Army National Guard
04.2021 - Current
Server
Cotton Patch Cafe
04.2021 - 09.2021
Lead Hostess
Perini Ranch Steakhouse
05.2019 - 04.2021
High School Diploma -
Jim Ned High School
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