Summary
Overview
Work History
Education
Skills
Timeline
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Haley McCoy

Abilene,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Operations Support Specialist

Funeral Directors Life Insurance Company
04.2022 - Current
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
  • Identified areas for improvement in current processes, proposing innovative solutions that led to increased efficiency.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Aviation Operations Specialist

Texas Army National Guard
04.2021 - Current
  • Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
  • Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
  • Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
  • Maintained flight logs on incoming and outgoing flights and individual flights.

Server

Cotton Patch Cafe
04.2021 - 09.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Lead Hostess

Perini Ranch Steakhouse
05.2019 - 04.2021
  • Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.

Education

High School Diploma -

Jim Ned High School
Tuscola, TX
05.2021

Skills

  • Quality Assurance
  • Customer Service
  • Organizational Skills
  • Adaptability
  • Time Management
  • Team Leadership
  • Data Entry
  • Attention to Detail

Timeline

Operations Support Specialist

Funeral Directors Life Insurance Company
04.2022 - Current

Aviation Operations Specialist

Texas Army National Guard
04.2021 - Current

Server

Cotton Patch Cafe
04.2021 - 09.2021

Lead Hostess

Perini Ranch Steakhouse
05.2019 - 04.2021

High School Diploma -

Jim Ned High School

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Haley McCoy