Haley McKibben
Sidney,OH
Summary
Experienced and self-motivated product manager dedicated to prioritizing customer needs and delivering innovative solutions. Actively engages with peer groups and thrives in cross-functional, collaborative team environments. Demonstrates expertise in utilizing data-driven decision-making to foster team alignment and successfully drive the commercialization of differentiated solutions that positively impacts customers and enhances organizational profitability.
Overview
8
8
years of professional experience
Work History
Product Manager
Midmark Corporation
Versailles , OH
2020.12 - Current
- Collaborating with cross-functional teams to launch innovative healthcare solutions. Utilizing market trends and competitive analysis to optimize product value and increase market share.
- Identifying and prioritizing customer needs by leveraging user interviews, surveys, observational research, KOL feedback, and other various quantitative/qualitative feedback mechanisms.
- Advocating for the customer within the project team, works cross-functionally to evaluate and resolve issues affecting commercialization, such as changes to scope, schedule, cost, or budget.
- Working closely with engineering and design to align builds with user requirements. Conducted usability testing with healthcare professionals, gathered feedback to enhance prototypes.
- Proactively monitoring industry trends and identifying product gaps to support differentiation and establish unique value propositions for the portfolio and product roadmaps.
- Creating business plans to assess and present to leadership regarding market opportunities and strategic alignment for new product concepts or adjacent opportunities.
- Providing ongoing communication to project sponsors and stakeholders with progress updates. Engaging with executive leadership at key stage-gates and when project changes require escalation and approval.
Associate Product Manager
Midmark Corporation
Versailles , OH
2019.02 - 2020.12
- Utilized various sources such as customer research, sales analytics, distributor feedback, and historical sales data to establish project pillars spanning multiple products.
- Collaborated the with the core team and SMEs to develop a forward-thinking platform methodology roadmap, ensuring long-term success and adaptability in a dynamic market.
- Led make vs. buy evaluation with engineering and sourcing to align technical/business specifications with customer needs and organizational objectives.
- Facilitated cross-functional meetings to align internal teams on project scope, enhancing collaboration between product team and departments, resulting in improved coordination.
Inside Sales Support Representative
Midmark Corporation
Versailles , OH
2017.05 - 2019.04
- Facilitated territory coverage for vacant sales territories, ensuring continuous support and maintaining client engagement. Actively participated in customer visits and trade shows.
- Managed web-generated leads through personalized and timely communication, enhancing lead quality and conversion rates.
- Provided coaching to field project managers and sales on effectively mining CRM data to boost quote activity and sales performance. Presented monthly updates to the steering committee.
- Conducted bi-weekly research on construction projects, focusing on strategic accounts and specific specialties to identify potential business opportunities.
Customer Experience Representative
Midmark Corporation
Versailles , OH
2017.01 - 2017.05
- Handled an average of 35 phone calls daily, demonstrating exceptional communication skills and providing tailored recommendations to meet customer needs.
- Investigated and resolved customer inquiries and complaints promptly and empathetically, ensuring high levels of customer satisfaction.
- Collaborated closely with the sales team on inventory control and order management, ensuring seamless coordination and efficient customer service delivery.
InfoLink Sales Intern
Crown Equipment Corporation
New Bremen , OH
2016.05 - 2016.08
- Contributed to lead generation through active participation in sales calls with Technology Advisors to qualify prospects for Infolink (SaaS).
- Conducted comprehensive analysis to identify and create a matrix of competitors and related products, providing valuable insights for strategic decision-making and product positioning.
- Enhanced the delivery of promotional messaging and timing to training branch locations, improving communication and engagement with target audiences.
Education
Bachelor of Science in Business Administration - Management and Organizations
California State University San Marcos
12.2016
Skills
- Collaboration and Teamwork
- Customer Empathy
- Prioritization and Execution
- Data-Driven Decision-Making
- Research and Trend Analysis
- Stakeholder Alignment
- Project Planning and ROI Analysis
- Product Vision and Strategic Alignment
References
References available upon request.
Timeline
Product Manager
Midmark Corporation
2020.12 - Current
Associate Product Manager
Midmark Corporation
2019.02 - 2020.12
Inside Sales Support Representative
Midmark Corporation
2017.05 - 2019.04
Customer Experience Representative
Midmark Corporation
2017.01 - 2017.05
InfoLink Sales Intern
Crown Equipment Corporation
2016.05 - 2016.08
Bachelor of Science in Business Administration - Management and Organizations
California State University San Marcos
Similar Profiles
Chase CraftChase Craft
Team Leader at Midmark CorporationTeam Leader at Midmark Corporation
Whitney GasperWhitney Gasper
Associate Marketing Manager at Midmark CorporationAssociate Marketing Manager at Midmark Corporation
Stacie HomanStacie Homan
Sourcing Lead, Indirect at MIDMARK CORPORATIONSourcing Lead, Indirect at MIDMARK CORPORATION