Haley McKibben
Sidney,OH
Summary
Experienced and self-motivated product manager dedicated to prioritizing customer needs and delivering innovative solutions. Actively engages with peer groups and thrives in cross-functional, collaborative team environments. Demonstrates expertise in utilizing data-driven decision-making to foster team alignment and successfully drive the commercialization of differentiated solutions that positively impacts customers and enhances organizational profitability.
Overview
8
8
years of professional experience
Work History
Product Manager
Midmark Corporation
Versailles, OH
12.2020 - Current
- Collaborating with cross-functional teams to launch innovative healthcare solutions. Utilizing market trends and competitive analysis to optimize product value and increase market share.
- Identifying and prioritizing customer needs by leveraging user interviews, surveys, observational research, KOL feedback, and other various quantitative/qualitative feedback mechanisms.
- Advocating for the customer within the project team, works cross-functionally to evaluate and resolve issues affecting commercialization, such as changes to scope, schedule, cost, or budget.
- Working closely with engineering and design to align builds with user requirements. Conducted usability testing with healthcare professionals, gathered feedback to enhance prototypes.
- Proactively monitoring industry trends and identifying product gaps to support differentiation and establish unique value propositions for the portfolio and product roadmaps.
- Creating business plans to assess and present to leadership regarding market opportunities and strategic alignment for new product concepts or adjacent opportunities.
- Providing ongoing communication to project sponsors and stakeholders with progress updates. Engaging with executive leadership at key stage-gates and when project changes require escalation and approval.
Associate Product Manager
Midmark Corporation
Versailles, OH
02.2019 - 12.2020
- Utilized various sources such as customer research, sales analytics, distributor feedback, and historical sales data to establish project pillars spanning multiple products.
- Collaborated the with the core team and SMEs to develop a forward-thinking platform methodology roadmap, ensuring long-term success and adaptability in a dynamic market.
- Led make vs. buy evaluation with engineering and sourcing to align technical/business specifications with customer needs and organizational objectives.
- Facilitated cross-functional meetings to align internal teams on project scope, enhancing collaboration between product team and departments, resulting in improved coordination.
Inside Sales Support Representative
Midmark Corporation
Versailles, OH
05.2017 - 04.2019
- Facilitated territory coverage for vacant sales territories, ensuring continuous support and maintaining client engagement. Actively participated in customer visits and trade shows.
- Managed web-generated leads through personalized and timely communication, enhancing lead quality and conversion rates.
- Provided coaching to field project managers and sales on effectively mining CRM data to boost quote activity and sales performance. Presented monthly updates to the steering committee.
- Conducted bi-weekly research on construction projects, focusing on strategic accounts and specific specialties to identify potential business opportunities.
Customer Experience Representative
Midmark Corporation
Versailles, OH
01.2017 - 05.2017
- Handled an average of 35 phone calls daily, demonstrating exceptional communication skills and providing tailored recommendations to meet customer needs.
- Investigated and resolved customer inquiries and complaints promptly and empathetically, ensuring high levels of customer satisfaction.
- Collaborated closely with the sales team on inventory control and order management, ensuring seamless coordination and efficient customer service delivery.
InfoLink Sales Intern
Crown Equipment Corporation
New Bremen, OH
05.2016 - 08.2016
- Contributed to lead generation through active participation in sales calls with Technology Advisors to qualify prospects for Infolink (SaaS).
- Conducted comprehensive analysis to identify and create a matrix of competitors and related products, providing valuable insights for strategic decision-making and product positioning.
- Enhanced the delivery of promotional messaging and timing to training branch locations, improving communication and engagement with target audiences.
Education
Bachelor of Science in Business Administration - Management and Organizations
California State University San Marcos
12.2016
Skills
- Collaboration and Teamwork
- Customer Empathy
- Prioritization and Execution
- Data-Driven Decision-Making
- Research and Trend Analysis
- Stakeholder Alignment
- Project Planning and ROI Analysis
- Product Vision and Strategic Alignment
References
References available upon request.
Timeline
Product Manager
Midmark Corporation
12.2020 - Current
Associate Product Manager
Midmark Corporation
02.2019 - 12.2020
Inside Sales Support Representative
Midmark Corporation
05.2017 - 04.2019
Customer Experience Representative
Midmark Corporation
01.2017 - 05.2017
InfoLink Sales Intern
Crown Equipment Corporation
05.2016 - 08.2016
Bachelor of Science in Business Administration - Management and Organizations
California State University San Marcos
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