Summary
Overview
Work History
Education
Skills
Timeline
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Haley Mclaughlin

Saugus,MA

Summary

Guest Experience Leader at Altar'd State with strong leadership traits and a proven track record in enhancing guest satisfaction. Skilled in analyzing sales metrics having a strong operations mindset and training new team members, I excel in multitasking and time management, ensuring a seamless shopping experience while driving team development and performance. Also, took ownership of revival maintaining merchandise standards and driving sales. Consistently striving for high segment accountability success rates each week to drive performance and meet team goals. Along with taking over our stores rejection rate to make up lost money this year and improve our online guest experience. I strive to build strong brand reps and have a strong outgoing guest focused team around me

Overview

4
4
years of professional experience

Work History

Guest Experience Leader

Altar'd State
01.2022 - Current
  • supported store performance by leading markdowns at least once a month, executing job-outs in a timely manner, and maintaining store readiness for all audits and health checks.
  • delivered outstanding guest service while maintaining a positive shopping experience, while prioritizing team's development
  • took leadership of our stores SFS rejection rate
  • able To analyze and comprehend familiar metrics of sales such as DPT, conversion, and leverage
  • have leaded and assisted in training of new guest leads and brand reps while ensuring a smooth onboarding process



Ultrasound Technologist

Obgyn Clinic of Arlington
09.2024 - 07.2025

Education

Associate Degree in Sonography - Sonography

Coastal Carolina University
Conway, South Carolina, SC

Skills

  • Strong leadership traits
  • Guest satisfaction enhancement
  • Guest services
  • Conducting interviews
  • Effective multitasking
  • Effective time management
  • problem solving

Timeline

Ultrasound Technologist

Obgyn Clinic of Arlington
09.2024 - 07.2025

Guest Experience Leader

Altar'd State
01.2022 - Current

Associate Degree in Sonography - Sonography

Coastal Carolina University
Haley Mclaughlin