Veronica Watts
Humble,TX
Summary
Experienced Leader offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Well-organized and analytical problem-solver able to tackle any business demand.
Overview
16
16
years of professional experience
Work History
Guest Experience Leader
Petco
Humble, TX
09.2017 - Current
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Head Bartender
SSP America
Humble, TX
01.2013 - 09.2017
- Kept bar presentable and well-stocked to meet all customer needs.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
Veterinary Technician
Atascocita Animal Hospital
Humble, TX
05.2008 - 01.2013
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Education
Certificate - Veterinarian Assisting
Pima Medical Institute
Chula Vista, CA2002
High School Diploma - undefined
Fairfield High School
Fairfield, CA2001
Skills
- Team leadership
- Strong multi-tasking
- Decision-making skill
- Scheduling knowledge
- Meticulously detail-oriented
- Inventory control
- Stock management
- Dependable and reliable
- Accurate money handling
- Merchandising
- People-oriented
- Motivated team player
Timeline
Guest Experience Leader
Petco
09.2017 - Current
Head Bartender
SSP America
01.2013 - 09.2017
Veterinary Technician
Atascocita Animal Hospital
05.2008 - 01.2013
Certificate - Veterinarian Assisting
Pima Medical Institute
High School Diploma - undefined
Fairfield High School