Sarai Jackson
McDonald's
SANTACRUZ,CA
Summary
Dynamic professional with extensive experience in guest services and team leadership. Recognized for exceptional communication skills and quick resolution of guest complaints, leading to improved dining experiences and loyalty.
Dynamic Guest Experience Leader with a proven track record in enhancing guest satisfaction and operational efficiency. Skilled in team leadership and process improvement, driving impactful results while ensuring exceptional service delivery.
4
years of professional experience
Work History
Guest Experience Leader
9 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved guest complaints quickly, improving overall dining experience.
- Implemented process improvements that streamlined operations and reduced wait times.
- Trained and mentored team members on operational standards and best practices.
Uber Driver
1 Year 11 Months- Delivered safe and timely transportation services to diverse clientele.
- Maintained high customer satisfaction through effective communication and service quality.
- Learned how to talk to many different types of people calmly.
- Navigated complicated situations with grace and patience to ensure the safest outcome
Assistant Manager
2 Years 3 Months- Implemented process improvements that enhanced service speed and accuracy.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated scheduling to optimize workforce efficiency during peak hours.
- Trained and mentored new staff on company policies and operational procedures.
- Maintained a clean atmosphere for oncoming guests to enjoy a clean space
Assistant Fitness Manager
2 Years 9 Months- Created team schedules.
- Developed and implemented scheduling systems for trainers, optimizing resource allocation and member satisfaction.
- Coordinated promotional events, increasing community awareness and membership enrollment significantly.
- Supervised daily operations, ensuring adherence to fitness protocols and customer service standards.
- Brought team bonding to the gym to create a sense of unity with employees, and tried to create a fun space to work in
Education
Associate of Science - Accounting And Finance
- 3.8 GPA
- Completed AP course in Psychology
High School Diploma
Skills
Guest services
Experience management
Effective communication
Customer support
Operational efficiency
Team leadership
Schedule Making
Financial management
Exceptional communication
Timeline
Guest Experience Leader
McDonald's
04.2025 - 01.2026
Uber Driver
Uber
05.2023 - 04.2025
Assistant Manager
Dennys Corp
01.2023 - 04.2025
Assistant Fitness Manager
EOS Fitness
03.2022 - 12.2024
Cabrillo College
Associate of Science from Accounting And Finance
Harbor High School
High School Diploma