Hailie Chapman
Lakewood,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
Petco
06.2023 - Current
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Kid To Kid
06.2018 - 02.2021
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Coach
Hayden's Gymnastics Academy
08.2016 - 08.2017
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
Education
Master of Arts - Elementary Education
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT06.2020
Skills
- Team Supervision
- Guest experiences
- Leadership Qualities
- Team member development
- Social media networking
- Customer Service
- Reliability
- Task Prioritization
- Professionalism
- Training and mentoring
- Adaptability
- Team building
Certification
Payton Romanivko, Petco- 1(586)610-6261
Katie Riley, Petco- (253)250-5840
Madison Beichler- (502)494-6084
Timeline
Guest Experience Leader
Petco
06.2023 - Current
Assistant Manager
Kid To Kid
06.2018 - 02.2021
Coach
Hayden's Gymnastics Academy
08.2016 - 08.2017
Master of Arts - Elementary Education
Western Governors University
Bachelor of Arts - Education
Western Governors University
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