Summary
Work History
Education
Skills
Languages
Timeline
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Haley Metcalf

Pensacola,Fl

Summary

Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Talented Parts Specialist driven to exceed sales, quality and customer satisfaction goals every day. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Parts Speciist position. Ready to help team achieve company goals. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Knowledgeable Parts Specialist proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.

Work History

Certified Parts Specialist

O'Reilly's Auto Parts
12235 Lillian Hwy Pensacola FL
10 2023 - Current
  • Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike.
  • Achieved high order accuracy rates by diligently cross-referencing part numbers and specifications before processing orders.
  • Contributed to marketing initiatives by creating informative promotional materials highlighting parts specials or new product offerings.
  • Increased sales revenue by upselling related parts and accessories to customers during transactions.
  • Participated in industry trade shows and events to stay current on market trends while networking with potential suppliers or partners.
  • Conducted regular inventory audits to maintain accurate stock levels, identify discrepancies, and minimize shrinkage loss.
  • Fostered a positive work culture within the team, leading by example and promoting open communication among colleagues.
  • Expanded client base with excellent customer service skills, fostering long-term relationships with clients.
  • Provided technical support to customers regarding part installation or troubleshooting advice as needed.
  • Collaborated with vendors to secure competitive pricing, negotiating favorable terms for the business.
  • Expedited order processing times by utilizing efficient data entry techniques and software applications.
  • Continuously improved knowledge of industry advancements through ongoing professional development and training opportunities.
  • Managed warranty claims efficiently, liaising with manufacturers to resolve issues promptly for clients'' satisfaction.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Adhered to company guidelines for performance and compliance.
  • Maintained clean and neat parts counter and sales floor.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.

Retail Sales Associate

Walmart
1525 E Nine Mile Road Pensacola FL 32514
03 2017 - 10 2023
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Server

Crabs On The Beach
6 Casino Beach Boardwalk, Gulf Breeze, FL 32561
05 2022 - 09 2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Peg Leg Petes
1010 Fort Pickens Rd, Pensacola Beach, FL 32561
05 2021 - 09 2021
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Santa Rosa Adult School
05.2014

Skills

  • Continuously improved knowledge of industry advancements through ongoing professional development and training opportunities
  • Conducted regular inventory audits to maintain accurate stock levels, identify discrepancies, and minimize shrinkage loss
  • Improved customer satisfaction by providing timely and accurate parts identification and delivery services
  • Achieved high order accuracy rates by diligently cross-referencing part numbers and specifications before processing orders
  • Fostered a positive work culture within the team, leading by example and promoting open communication among colleagues
  • Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike
  • Enhanced team performance through ongoing training on industry best practices, new products, and technologies
  • Provided technical support to customers regarding part installation or troubleshooting advice as needed
  • Managed warranty claims efficiently, liaising with manufacturers to resolve issues promptly for clients'' satisfaction

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Certified Parts Specialist

O'Reilly's Auto Parts
10 2023 - Current

Retail Sales Associate

Walmart
03 2017 - 10 2023

Server

Crabs On The Beach
05 2022 - 09 2022

Server

Peg Leg Petes
05 2021 - 09 2021

Santa Rosa Adult School

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Haley Metcalf