Haley Mondville
Lunenburg,MA
Summary
Hello, my name is Haley Mondville. I Am a professional banking specialist prepared for this role with strong focus on customer service, cash handling, computer familiarity, data entry, organization, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
3
3
years of professional experience
Work History
Bank Teller
ROLLSOTNE BANK AND TRUST
01.2023 - Current
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Enhanced branch sales through cross-selling bank products and services to customers.
Hostess
110 Grill Restaurant
08.2022 - 01.2023
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Dunkin' Donuts
01.2022 - 06.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Package Handler
UPS
06.2021 - 01.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High school diploma -
Leominster high school
Leominster06.2020
Skills
- Professionalism and Courtesy
- Customer relationship development
- Patience and Empathy
- Data Entry Efficiency
- Customer Needs Assessment
- Customer Relationship Management (CRM)
- Stress Tolerance
- Fraud Detection Abilities
- Transaction processing accuracy
- Account updating
- Balance Transfers
- Sales and Cross-Selling
- Cash handling expertise
- Listening and Comprehension
- Banking Software Familiarity
- Transaction Processing
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Data inputting
- Financial software
- Strong Work Ethic
- Excellent time management skills
- Time management proficiency
- Customer Relationship Building
- Exceptional customer service
Timeline
Bank Teller
ROLLSOTNE BANK AND TRUST
01.2023 - Current
Hostess
110 Grill Restaurant
08.2022 - 01.2023
Crew Member
Dunkin' Donuts
01.2022 - 06.2022
Package Handler
UPS
06.2021 - 01.2022
High school diploma -
Leominster high school
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