HALEY MUNDT
ATF Medical
Springboro,OH
11
years of professional experience
Healthcare sales and client relations professional with 7+ years of experience in durable medical equipment (DME), workers’ compensation, complex rehab technology, insurance/TPA relationships, and healthcare operations. Experienced in developing and maintaining long-term client relationships, coordinating complex medical equipment solutions, managing escalated accounts, and partnering with healthcare providers and claims professionals. Strong understanding of the medical equipment and rehabilitation landscape with a proven ability to communicate with diverse stakeholders, identify needs, resolve challenges, and deliver solutions that support patient outcomes and business relationships.
Work History
Client Liaison
5 Years 8 Months- Develop and maintain strong relationships with insurance carriers, third-party administrators, healthcare providers, claims professionals, and injured workers to support long-term partnerships and continued business relationships.
- Serve as a primary point of contact between injured workers, claims professionals, and medical providers, coordinating communication throughout the DME and care-delivery process.
- Manage complex DME and Complex Rehab Technology (CRT) cases, identifying customer needs and coordinating equipment solutions tailored to individual patient requirements.
- Build trust with clients and referral partners through responsive communication, proactive follow-up, and timely resolution of service and equipment issues.
- Manage escalated accounts and collaborate with adjusters, providers, patients, and internal teams to resolve barriers, improve customer experience, and maintain account relationships.
- Utilize CRM technology to document account activity, track cases, communicate updates, and ensure timely follow-through.
- Identify opportunities to improve internal processes and customer service workflows, contributing to stronger client satisfaction and operational efficiency.
DME Manager
2 Years 9 Months- Managed patient care and equipment coordination for a range of durable medical equipment, including lymphedema pumps, infusion pumps, pain pumps, CPMs, and other therapy devices.
- Served as a key liaison among insurance companies, medical facilities, patients, and internal teams, ensuring accurate communication and high levels of service.
- Assessed patient and client needs and recommended appropriate DME solutions while navigating insurance requirements and equipment coordination.
- Built and maintained relationships with customers and healthcare stakeholders through responsive service, product knowledge, and personalized communication.
- Identified operational challenges and developed solutions to improve workflow efficiency, customer experience, and service delivery.
- Assigned and oversaw staff tasks to improve workflow, streamline operations, and maximize patient satisfaction.
- Supervised and trained internal sales team members, supporting effective product/service delivery and client retention.
Customer Service Representative
2 Years- Delivered knowledgeable, solution-focused customer service while maintaining professional relationships and a high standard of communication.
- Consulted with customers to assess needs, entered and maintained information in electronic systems, and ensured timely follow-up and issue resolution.
- Used product knowledge and personalized service to strengthen customer relationships and support retention.
- De-escalated challenging customer situations by identifying concerns, developing solutions, and improving customer satisfaction.
- Collaborated with team members to achieve service goals and maintain consistent customer support standards.
Education
Bachelor of Science - Biology
Skills
Medical Device & DME Sales
Territory & Account Management
Healthcare Business Development
Client & Provider Relationships
Workers’ Compensation
Complex Rehab Technology (CRT)
Insurance & TPA Relations
Account Retention
Consultative Selling
Customer Needs Assessment
Pipeline & CRM Management
Healthcare Operations
Product Education
Escalation & Issue Resolution
Cross-Functional Collaboration
HIPAA Compliance
Active Directory
CRM Systems
Microsoft Office
Durable Medical Equipment (DME)
HIPAA
Medical Office Experience
Pharmaceutical Sales
Home Health
Team Supervision
Timeline
Client Liaison
ATF Medical
12.2020 - CurrentRead More
DME Manager
Orthokinect LLC
03.2018 - 12.2020Read More
Customer Service Representative
M&R Technologies Inc.
02.2016 - 02.2018Read More
Ohio State University
Bachelor of Science from Biology
Read More