Brooke Bezerra
CA
Summary
Energetic, results-driven professional with a proven track record in sales, client engagement, and brand promotion across high-volume, high-end retail, and service environments. Known for building strong relationships, confidently educating clients, and delivering exceptional experiences. Competitive and goal-oriented, with a history of performing under pressure, and consistently exceeding expectations. Skilled at multitasking, collaborating across teams, and maintaining excellence in fast-paced, customer-focused settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Liaison
Mystique Medical Spa
Fresno, California
04.2025 - Current
- Drove daily revenue growth by serving as the primary point of contact for inbound leads, conducting consultative sales conversations to upsell treatments, services, and product packages.
- Led client engagement and sales execution for the medical spa’s largest revenue-generating event of the year, generating over $660K in single-night revenue (603 attendees × $1,100 average ticket).
- Delivered personalized, education-based consultations tailored to client goals, increasing confidence in treatment decisions, and supporting high-value purchases and long-term retention.
- Collaborated cross-functionally with providers and staff to align sales messaging with clinical offerings, while maintaining efficiency in a high-volume, fast-paced environment.
- Developed a strong understanding of medical office workflow, including lead intake, scheduling, provider handoff, treatment coordination, and post-visit follow-up.
Student Marketing Ambassador
Celsius
San Diego, California
01.2024 - 01.2025
- Executed campus marketing activations at San Diego State University, one of the program’s most active student markets, meeting weekly sampling goals of 300–500 cans while educating peers on Celsius ingredients and functional benefits.
- Drove product awareness and trial through high-traffic events and student partnerships, supporting consistent engagement across multiple campus organizations each semester.
- Amplified on-campus campaigns through social media outreach, contributing to over 1,000 student impressions per activation via coordinated posts, stories, and peer-to-peer promotion.
- Collected and reported student feedback and engagement insights to corporate teams, helping refine marketing strategy and improve future campus activations.
Seasonal Team Member
Nespresso
San Diego, California
10.2023 - 01.2024
- Educated every customer on Nespresso machines, coffee products, and accessories, consistently promoting product features, and driving upsells during the busiest seasonal sales period.
- Executed seasonal marketing campaigns, in-store demonstrations, and promotions, leveraging high-traffic periods to maximize revenue and achieve team sales targets.
- Maintained luxury brand standards in store presentation and customer experience, resolved inquiries promptly, and built repeat customer relationships through professional, informed service.
Education
In Progress - Communication Studies
San Diego State University
San Diego, CA05-2026
Skills
- Consultative sales and upselling – skilled in driving revenue through product education, personalized recommendations, and high-volume client interactions
- Customer engagement and relationship management – experienced in building trust, loyalty, and long-term client relationships across diverse, fast-paced environments
- Event and brand promotion – expertise in executing high-impact activations, marketing campaigns, and product demonstrations to achieve measurable outcomes
- Social media and marketing strategy – leveraged digital platforms to amplify brand presence and engagement within target markets
- Operational and cross-functional efficiency – proficient in inventory management, scheduling, administrative support, and collaborating with teams to maintain smooth workflows
- Competitive drive and discipline – developed through competitive dancing, demonstrating perseverance, goal-orientation, and performance under pressure
Certification
- Microsoft Office Suite Training/ Use (Word, PowerPoint, Outlook, Teams)
- Microsoft Excel Training/Use – intermediate/advanced proficiency (formulas, data entry, charts, pivot tables)
Timeline
Client Liaison
Mystique Medical Spa
04.2025 - Current
Student Marketing Ambassador
Celsius
01.2024 - 01.2025
Seasonal Team Member
Nespresso
10.2023 - 01.2024
In Progress - Communication Studies
San Diego State University