Haley Payne
Dacula,Ga
Summary
Dedicated and compassionate Patient Liaison with years of experience providing exceptional support to patients and their families within healthcare settings. Skilled in communication, patient advocacy, and ensuring a smooth and positive experience throughout the healthcare process. Adept at coordinating with medical staff, resolving patient concerns, and facilitating patient education.
Overview
11
11
years of professional experience
Work History
Pathway Coordinator
Astra Plastic Surgery
01.2021 - Current
- Act as the primary point of contact for patients, addressing inquiries and concerns to ensure a positive healthcare experience
- Facilitate communication between patients, families, and healthcare providers to ensure clarity of medical procedures and plans
- Assist patients with scheduling appointments, understanding medical instructions, and navigating the facility
- Provide emotional support to patients and families, offering resources to cope with medical challenges
- Maintain patient records, ensuring accurate and timely documentation of interactions
- Resolve patient complaints and issues, collaborating with staff to find solutions
Owner & Lead Makeup Artist
HKD_MUA
03.2014 - Current
- Founder and lead artist of a successful wedding makeup business, specializing in creating flawless, timeless bridal looks tailored to each client's vision
- Expertise in a wide range of makeup techniques, including glam, natural, and editorial styles, ensuring every bride looks and feels their best on their special day
- Built a strong client base through word-of-mouth referrals, social media presence, and exceptional customer service, consistently exceeding client expectations
- Provided personalized consultations, offering professional advice on skincare, makeup, and beauty preparation to enhance bridal beauty from the inside out
- Managed all aspects of the business, including booking, client relations, marketing, and scheduling, while maintaining a focus on delivering exceptional results with every application
- Skilled in working with diverse skin types, tones, and styles, ensuring every client receives a tailored experience that enhances their natural beauty
- Managed day-to-day business operations.
Patient Concierge
Astra Plastic Surgery
01.2019 - 01.2021
- Greeted patients upon arrival, verified insurance information, and collected necessary documentation
- Supported the intake process by gathering and entering patient information into the electronic health record system
- Coordinated appointment scheduling, providing reminders and follow-ups as needed
- Assisted patients in understanding their treatment plans and procedures, ensuring comfort and understanding
- Managed patient waiting areas and ensured a calm and organized environment
Beauty Advisor & Makeup Artist
Sephora
03.2017 - 03.2019
- Delivered exceptional customer service by providing personalized beauty consultations, product recommendations, and expert makeup application techniques to enhance the client experience
- Consistently exceeded sales targets by utilizing deep product knowledge to upsell and cross-sell high-end beauty products, building lasting relationships with customers
- Applied expert makeup skills for clients, including special event makeup, bridal looks, and everyday glam, ensuring a flawless and customized appearance
- Trained and mentored new employees on makeup application techniques, product knowledge, and Sephora's customer service standards
- Stayed current on beauty trends and new product launches, ensuring clients receive the latest beauty innovations and trends for their individual needs
- Built a loyal clientele through exceptional service, leading to repeat business and positive reviews
Bibbidi Bobbidi Boutique Fairy Godmother's Apprentice
Walt Disney World Resort
01.2015 - 01.2017
- Delivered exceptional guest experiences by assisting children and families with custom transformations, including hairstyling, makeup, and costume selection
- Created magical moments through personalized interactions, maintaining a high level of energy and enthusiasm while following all safety protocols and Disney standards
- Worked in a fast-paced, high-demand environment, ensuring quick and efficient service while maintaining a high level of attention to detail
- Collaborated with a diverse team to meet daily operational goals and provide top-notch service in a themed, immersive setting
Disney College Program Intern
Walt Disney World Resort
01.2015 - 01.2017
- Participated in the Disney College Program, gaining hands-on experience in customer service, team collaboration, and Disney brand values
- Provided excellent guest service in a fast-paced, dynamic environment while maintaining Disney’s high standards of hospitality
- Engaged in training on company policies, safety procedures, and operational processes to ensure a seamless guest experience
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
Education
Cosmetology
Gwinnett Technical College
Lawrenceville, GA05-2016
Skills
- Patient Advocacy & Support
- Communication & Interpersonal Skills
- Conflict Resolution
- Healthcare Knowledge
- Appointment Coordination
- Multitasking & Time Management
- Customer Service Excellence
- Data Entry & Patient Records Management
- Relationship building
- Small business operations
Timeline
Pathway Coordinator
Astra Plastic Surgery
01.2021 - Current
Patient Concierge
Astra Plastic Surgery
01.2019 - 01.2021
Beauty Advisor & Makeup Artist
Sephora
03.2017 - 03.2019
Bibbidi Bobbidi Boutique Fairy Godmother's Apprentice
Walt Disney World Resort
01.2015 - 01.2017
Disney College Program Intern
Walt Disney World Resort
01.2015 - 01.2017
Owner & Lead Makeup Artist
HKD_MUA
03.2014 - Current
Cosmetology
Gwinnett Technical College
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