Haley Phillips
Rapid City,SD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Airfield Management Shift Lead
United States Air Force
Rapid City, SD
04.2021 - Current
- Maintained accurate records of daily activities related to aircraft operations, maintenance, and repairs.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Performed administrative tasks such as creating reports and tracking data related to airfield management activities.
- Conducted regular inspections of the airfield and its facilities to identify safety hazards or operational issues.
- Developed and implemented training programs for new shift leads and other staff members related to airfield management activities.
- Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Customer Service Specialist
Als Melons Farm Market and Greenhouse
Conneaut Lake, PA
06.2018 - 04.2021
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed inventory and supplies to ensure materials were available when needed.
Production Line Supervisor
Warren Industries Inc
Meadville, PA
06.2019 - 04.2021
- Analyzed production data to identify trends and areas for improvement.
- Supervised the daily activities of production line workers, providing guidance and support to ensure compliance with safety regulations.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Created detailed reports outlining any issues encountered during production runs and submitted them to management.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
Education
Some College (No Degree) - Accounting
University of Maryland Global Campus
Hyattsville, MDSkills
- Data analysis and interpretation
- Time management expertise
- Professionalism and integrity
- Interdepartmental collaboration
- Emergency response planning
- Airfield operations expertise
References
References available upon request.
Timeline
Airfield Management Shift Lead
United States Air Force
04.2021 - Current
Production Line Supervisor
Warren Industries Inc
06.2019 - 04.2021
Customer Service Specialist
Als Melons Farm Market and Greenhouse
06.2018 - 04.2021
Some College (No Degree) - Accounting
University of Maryland Global Campus
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