Haley Pierce
Austin
Summary
People-focused Operations and Team Leader with 6+ years of experience managing multi-site operations, leading internal teams, and building trusted long-term relationships with teams, clients and stakeholders. Proven ability to streamline processes, develop high-performing teams, and implement scalable systems while maintaining a strong service driven and relationship based approach. Recognized for servant leadership, operational excellence, and cross functional collaboration.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Shopgenie/Tekmetric
04.2024 - Current
- Manage the highest volume of customer implementations and active accounts in the organization while maintaining strong quality and service standards.
- Lead customer onboarding, training, and adoption efforts, ensuring a smooth transition and long-term success.
- Build trusted, long-term relationships with customers by serving as a consistent, reliable point of contact.
- Partner closely with internal teams (sales, product, support, and leadership) to align workflows and improve operational efficiency.
- Identify process gaps and contribute to continuous improvement initiatives that support scalability and internal efficiency.
- Track customer health, engagement, and outcomes to ensure value delivery and retention.
Regional Office Manager
Caliber Auto Care
01.2020 - 04.2024
- Led operations across 16 automotive facilities, overseeing office management, staffing, and operational consistency across multiple markets.
- Streamlined administrative workflows and implemented standardized operating procedures to improve efficiency and collaboration.
- Analyzed regional budgets and expenses, identifying cost-saving opportunities and operational improvements.
- Hired, coached, and developed office leadership teams, conducting performance reviews and supporting professional growth.
- Oversaw HR functions including recruitment, onboarding, training, performance management, and compensation administration.
- Allocated work strategically based on individual strengths, improving productivity and team performance.
- Collaborated with regional leadership to share best practices and drive continuous improvement initiatives.
- Supported regional sales and customer experience efforts through coordination of marketing initiatives and service standards.
- Coordinated regional meetings, training sessions, and events to strengthen employee engagement and internal alignment.
Office Manager
Caliber Auto Care
05.2018 - 01.2020
- Managed daily office operations, scheduling, and administrative support for leadership teams.
- Delivered high-quality customer service, managing 40+ inquiries daily while maintaining professionalism and trust.
- Maintained accurate financial records, including accounts payable and receivable reconciliation.
- Managed confidential personnel and company records with discretion and compliance.
- Built and maintained strong relationships with vendors, suppliers, and contractors.
- Conducted inventory management and proactively ordered supplies to support uninterrupted operations.
- Coordinated meetings and office events, ensuring effective communication and execution.
Education
Associate of Science - Business
Lone Star College
Houston, TX05-2018
Skills
- Leadership & Team Development
- Operations & Office Management
- Internal Process Improvement
- Cross-Functional Collaboration
- Client & Stakeholder Relationship Building
- Training, Onboarding & Enablement
- HR Operations (Hiring, Coaching, Performance Management)
- Payroll, Budgeting & Cost Control
- Policy & SOP Development
- Workflow Optimization
- Vendor & Partner Management
- Customer Experience Strategy
Timeline
Customer Success Manager
Shopgenie/Tekmetric
04.2024 - Current
Regional Office Manager
Caliber Auto Care
01.2020 - 04.2024
Office Manager
Caliber Auto Care
05.2018 - 01.2020
Associate of Science - Business
Lone Star College
Awards & Leadership Development
- Servant Leadership Award – 2023, Caliber Auto Care
- Platinum Leadership Certification – 2021, Caliber Collision
- Best of the Best Certification – 2021, Caliber Collision
- Inspiring People to Skillful Living Certification – 2024, Allen Forte (Peoples Program)
- 20 Hours Leadership Development – 2024, Allen Forte (Peoples Program)
- Employee of the Month – 10/2019, 04/2020, 05/2021, 06/2022
- Corporate Teammate of the Month – 03/2022, 08/2023, 02/2024
- Admin Teammate of the Quarter – 2020 Q1