Dwayne Sumter Jr.
Weehawken,NJ
Summary
Results-oriented Customer Success Manager and Account Manager with over 7 years of experience in managing enterprise accounts and driving strategic initiatives. Proven track record of fostering high-value client relationships, optimizing product utilization, and leading cross-functional teams to achieve significant business outcomes. Skilled in strategic consulting, process improvement, and leveraging data-driven insights to enhance customer satisfaction and ROI.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Customer Success Manager
LinkedIn
New York City, NY
09.2021 - Current
- Partner with my portfolio of Enterprise clients totaling $15M in spend as their key consultant and account strategist to drive strategic partnerships, program adoption, product utilization, etc
- Drive strategic goals based on growth, optimization, and utilization through taking a consultative and data driven approach
- Lead projects on process improvements, team developments, and roadmap feature progressions to optimize internal growth
- Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific business needs
- Maintain a high level of health metrics for all customers to ensure customer success & ROI attainment
- Work closely with cross-functional partners in Product, Marketing, Support, & Engineering to launch new programs, conduct business reviews, and maximize value for customers
- Achieved a 22% increase in product adoption and reduced churn by 15% YoY (FY '23)
- Selected to participate in LinkedIn's LEAD Program, which is an intensive development program targeting high-potential individual contributors, cultivating leadership skills for future management roles.
LEAD Program Participant
LinkedIn
New York, NY
01.2023 - 12.2023
- Selected for an intense, exploratory development program targeting high potential IC’s.
Mid-Market Enterprise Account Manager
ADP
Parsippany, NJ
08.2019 - 09.2021
- Acted as a strategic consultant to C-Level decision-makers, providing industry-leading technology and workforce management solutions
- Managed relationships with companies having 50-1000 employees, addressing complex business needs and driving strategic initiatives
- Implemented solutions that resulted in a 20% increase in client retention YoY and a 30% growth in new business account revenue
- Achieved 100%+ quota attainment each fiscal year.
Mid-Market Enterprise Account Manager
Apex Systems
Short Hills, NJ
06.2017 - 08.2019
- Engaged in B2B sales for IT staffing and consulting engagements, focusing on client acquisition and retention
- Collaborated with delivery teams to ensure high-quality service and support, maintaining a strong pipeline of business opportunities
- Achieved 100%+ quota attainment each fiscal year
- Voted Rookie of the Year for the Northeast region.
Education
MBA -
Rutgers Business School
Newark, NJ07-2026
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ05.2017
Bachelor of Arts - Psychology
Cheyney University
Cheyney, PASkills
- Customer Success Management
- Strategic Account Management
- Leadership & Team Development
- Data-Driven Decision Making
- Process Improvement & Optimization
- Project Management
- Cross-Functional Collaboration
- Client Relationship Management
- Enterprise Software Solutions
- Product Utilization & Adoption
- Data-driven decision-making
- Strategic Planning
- Account Management
- Revenue Growth
- Sales proficiency
- Customer Retention
- Business Development
Accomplishments
- Selected and participated in the LinkedIn LEAD program. LEAD is an intense and exploratory development program targeting high potential individual contributors.
- Selected to 100% Club in FY '19 and FY '20 while at ADP
- Selected as the Rookie of the Year for the Northeast region in FY '18 for Apex Systems
Certification
- Foundations of Data Science - Google
- Azure Cloud Fundamentals - LinkedIn
- Microsoft 365 Fundamentals (MS-900) Cert Prep 1-4 - LinkedIn
Affiliations
- Competed as a standout student athlete while Passaic County Technical Institute (HS). Named to the North Jersey All-Conference Team in 2011 and 2012. Named to the New Jersey All-State Honorable Mention Team in 2012 for football.
- Received a academic and athletic scholarship for football to Cheyney University.
- Currently a Blue Belt in Brazilian Jiu-Jitsu
References
References available upon request.
Timeline
LEAD Program Participant
LinkedIn
01.2023 - 12.2023
Enterprise Customer Success Manager
LinkedIn
09.2021 - Current
Mid-Market Enterprise Account Manager
ADP
08.2019 - 09.2021
Mid-Market Enterprise Account Manager
Apex Systems
06.2017 - 08.2019
MBA -
Rutgers Business School
Bachelor of Arts - Psychology
Montclair State University
Bachelor of Arts - Psychology
Cheyney University
- Foundations of Data Science - Google
- Azure Cloud Fundamentals - LinkedIn
- Microsoft 365 Fundamentals (MS-900) Cert Prep 1-4 - LinkedIn
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