Haley Polaneczky
Hatboro,PA
Summary
Dynamic and dedicated professional with a strong work ethic and effective communication skills, honed at Taormina's Pizza & Pasta. Proven ability to enhance customer satisfaction through exceptional service and efficient cash handling. A collaborative team player who thrives in high-pressure environments, consistently delivering results while maintaining cleanliness and organization.
A customer service professional prepared for dynamic, fast-paced environments. Skilled at managing daily counter operations and ensuring seamless customer interactions. Known for team collaboration and flexibility, consistently meeting customer needs and adapting to changing demands. Proficient in communication and problem-solving, combining organizational skills with friendly demeanor.
Overview
4
4
years of professional experience
Work History
Counter Person
Taormina's Pizza & Pasta
05.2024 - Current
- Managed customer orders efficiently, ensuring prompt service and satisfaction.
- Assisted in training new staff on operational procedures and customer service standards.
- Processed payments accurately, handling cash and electronic transactions seamlessly.
- Maintained cleanliness and organization of counter area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely preparation of menu items for customers.
- Addressed customer inquiries and resolved issues effectively, fostering positive relationships.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
Server
Hatboro Dish
07.2021 - 09.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Managed dining area cleanliness and organization to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge and service protocols to maintain high standards.
- Resolved customer complaints efficiently, enhancing overall dining experience and loyalty.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Biobehavioral Health
Pennsylvania State University
University Park, PA05-2029
High School Diploma -
Archbishop Wood High School
Warminster, PA06-2025
Skills
- Excellent work ethic
- Team player
- Workplace safety
- Maintaining cleanliness
- Cash handling
- Effective communication
Timeline
Counter Person
Taormina's Pizza & Pasta
05.2024 - Current
Server
Hatboro Dish
07.2021 - 09.2024
Biobehavioral Health
Pennsylvania State University
High School Diploma -
Archbishop Wood High School