Haley Polzin
Des Moines,IA
Summary
Highly motivated individual with 10+ years of customer service experience. As a newly licensed esthetician i'm eager to bring my hands-on training and passionate commitment for skin care to your business. I'm excited about starting my career and contributing to a team that is focused on client satisfaction and promoting skin health. My goal is to deliver quality service while continually expanding my knowledge and proficiency of skincare techniques.
Overview
7
7
years of professional experience
Work History
Waitress
Mama Stortini's
2023.02 - 2024.06
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
Client Service Coordinator II
Bluepearl Pet Hospital
2017.03 - 2022.10
- Politely and respectfully greeted clients with a friendly face and approachable demeanor
- Quickly identified the severity of a patient's condition and triaged it appropriately
- Answered and directed phone calls and e-mails appropriately
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow
Waitress
Firebirds Wood Fired Grill
2019.04 - 2022.09
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Supported teamwork among staff members through clear communication and collaboration during shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular guests
Education
Esthetician License -
PCI Academy
10.2022
High School Diploma -
Johnston High School
05.2014
Skills
- Microdermabrasion
- Custom Blend Facials
- Chemical Peels
- Waxing
- Lash Lifts & Tints
- Hydrafacial
- Body Treatments
- Product Knowledge
- Sales
- Attentive Listener
- Communication
- Scheduling
Qualifications
- Detail oriented
- Able to see multiple perspectives
- Excellent team player
- Able to provide patience and empathy
- Self-motivated
- Top performer of my esthetics class each month
- Able to work in a high-volume, busy service environment while maintaining composure and focus on the client
References
- Shannon Hager, 515.727.4872, Shannon.hager@bluepearlvet.com
- Zach Schmitz, 319.290.6168, Zach.schmitz@fbgrill.com
- Shannon Crawford, 641.485.7813, Spas.shannon@gmail.com
- Jenny Almukhtar, 253.336.0330, Jenny.almukhtar@mamastortinis.com
Timeline
Waitress
Mama Stortini's
2023.02 - 2024.06
Waitress
Firebirds Wood Fired Grill
2019.04 - 2022.09
Client Service Coordinator II
Bluepearl Pet Hospital
2017.03 - 2022.10
Esthetician License -
PCI Academy
High School Diploma -
Johnston High School
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