HALEY RICH
Rogersville,AL
Summary
Passionate aspiring ELA teacher with experience in classroom management paired with 109 hours of ELA and Secondary Education courses obtained from three universities. Compassionate, creative, and effective individual motivated and prepared to help students learn and grow.
Overview
8
8
years of professional experience
Work History
SENIOR MEMBER ADVOCATE
ROGERSVILLE BRANCH
05.2022 - Current
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Provided valuable input during strategic planning sessions aimed at enhancing overall member experience within organization.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
- Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Developed strong relationships with members, fostering trust and loyalty to organization.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
BUSINESS OWNER
Rags&Riches
10.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
TELLER/BACKUP HEAD TELLER
BANK INDEPENDENT
05.2019 - 04.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Substitute Teacher
Lauderdale County Board Of Education
08.2016 - 08.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
Education
Bachelor of Science - English
Athens State University
Athens, AL12.2024
Associate of Science - General Studies
Calhoun Community College
Tanner, AL01.2019
Skills
- Written & Oral Communication
- Problem Solving
- Conflict Management
- Organization
- Adaptability
- Emotional Intelligence
- Public Speaking
- Education
- Classroom Management
- Lesson Planning
- Positive Role Model and Mentor
- Child Development
- Classroom Technology Implementation
Awards
- Provost's List 2018
- Alpha Iota Sigma Member since Dec 2023
- National Jr Honor Society 2015
- National Honor Society 2016
- National Technical Honor Society 2015
Timeline
SENIOR MEMBER ADVOCATE
ROGERSVILLE BRANCH
05.2022 - Current
BUSINESS OWNER
Rags&Riches
10.2019 - Current
TELLER/BACKUP HEAD TELLER
BANK INDEPENDENT
05.2019 - 04.2022
Substitute Teacher
Lauderdale County Board Of Education
08.2016 - 08.2019
Bachelor of Science - English
Athens State University
Associate of Science - General Studies
Calhoun Community College
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