Amara Leboff
Lakewood Ranch,FL
Summary
Driven professional with strong foundation in member support and advocacy. Proven ability to address and resolve member concerns efficiently, while fostering collaborative team atmosphere. Recognized for adaptability and commitment to achieving high standards and results in fluctuating environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Member Advocate
Suncoast Credit Union
10.2024 - Current
- Mentor and support new team members by providing training, guidance, and ongoing coaching to ensure consistent service delivery.
- Assist the manager with daily operations, including workflow coordination, performance monitoring, and implementing process improvements.
- Collaborate with direct leadership to develop and implement strategies to improve member experience and operational efficiency.
- Ensure compliance with company policies, regulatory guidelines, and confidentiality standards.
- Facilitate team meetings as culture boost cheerleader and share credit union updates while promoting our philosophies.
Member Advocate
Suncoast Credit Union
09.2021 - 10.2024
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Educated members on available resources and services, increasing their engagement with the organization.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
Education
Bachelor of Science - Finance
University of South Florida
Sarasota12-2022
Associate of Arts - Finance
State College of Florida
Bradenton, FL04-2020
Skills
- Operational efficiency
- Problem-solving
- Multitasking and organization
- Conflict Resolution
- Interpersonal and written communication
Certification
- Public Notary
- SCU Professional Sales
- Microsoft Office Specialist (MOS) Certification
Timeline
Senior Member Advocate
Suncoast Credit Union
10.2024 - Current
Member Advocate
Suncoast Credit Union
09.2021 - 10.2024
- Public Notary
- SCU Professional Sales
- Microsoft Office Specialist (MOS) Certification
Bachelor of Science - Finance
University of South Florida
Associate of Arts - Finance
State College of Florida
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