Marketta Grace
Fort Myers,FL
Summary
Dynamic team leader with proven strengths in conflict resolution and team collaboration. Expertise in communication and adaptability positions to drive impactful results in member advocacy.
Overview
19
19
years of professional experience
Work History
Senior Member Advocate
Suncoast Credit Union
Fort Myers, FL
09.2024 - Current
- Improves members financial well being. Educates members on products and services.
- Encourages team productivity and engagement.
- Provides guidance and mentoring to peers.
- Effective communicator and receptive to feedback.
- Works on delegation and staying on time with deadlines.
- Solutions driven problem solver.
Member Service Specialist
Champions First Credit Union
Crawfordville, FL
07.2015 - 07.2020
- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Assisted members with account management, transactions, and loan applications.
- Trained new staff on teller services and member service skills.
- Managed branch while manager out and assisted with managing the daily branch tasks.
Card Services Specialist
Envison Credit Union
Tallahassee, FL
07.2007 - 12.2012
- Managed card issuance and activation processes for new members, ensuring compliance with credit union policies.
- Submitting disputes through VISA.
- Trained new employees on departmental duties.
- Facilitated accurately processing wire transfer requests.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05-2020
Skills
- Team leadership
- Conflict resolution
- Positive attitude and energy
- Operational soundness
- Staff mentoring and development
- Regulatory compliance
- Attention to detail
- Solutions driven
- Team supervision
Timeline
Senior Member Advocate
Suncoast Credit Union
09.2024 - Current
Member Service Specialist
Champions First Credit Union
07.2015 - 07.2020
Card Services Specialist
Envison Credit Union
07.2007 - 12.2012
Associate of Arts -
Tallahassee Community College