Christian Nunez
Tampa,FL
Summary
Operations and member service professional with experience in auditing, mentorship, retail banking, and team development. Proven ability to maintain regulatory compliance, strengthen branch operations, and drive adoption of products and services while delivering exceptional member experiences. Skilled at coaching team members, resolving complex member concerns, and fostering collaborative relationships that support operational success and organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Member Advocate
Suncoast Credit Union
Tampa, FL
02.2023 - Current
- Mentor new employees during onboarding by providing training, operational guidance, and ongoing support
- Serve as a District Champion for the implementation and promotion of the Suncoast Mobile App
- Coach peers with processing title work, reconcile branch, and member transactions
- Support business units with booking and processing indirect and direct loans during high-volume periods
- Analyze member financial needs to recommend appropriate banking and lending solutions
- Reconcile teller cash recyclers and support daily vault audits while maintaining operational accuracy and compliance with internal policies and standards
- Facilitate the opening of new member accounts while upholding transaction precision and aiding branch objectives. Processed consumer and secondary mortgage loan applications in alignment with lending policies.
- Represent the credit union at community events to strengthen relationships
Bank Teller I (Part-Time)
TD Bank
Tampa, FL
10.2021 - 02.2023
- Delivered efficient customer service, processing high-volume transactions with accuracy
- Built strong client relationships through personalized service and retention strategies
- Maintained compliance with banking regulations and security procedures
- Promoted banking products and services by identifying customer financial needs
- Assisted with vault balancing and audits
Retail Sales Specialist (Part-Time)
REI (Recreational Equipment Inc.)
Tampa, FL
02.2021 - 03.2022
- Provided expert assistance in product selection and resolved service inquiries to support customer needs.
- Managed order transactions, ensuring prompt and accurate handling of refunds and exchanges.
- Promoted membership programs and customer engagement initiatives
Customer Experience Coordinator (Part-Time)
Marshalls
Tampa, FL
11.2017 - 02.2021
- Oversaw cash office operations, ensuring accurate audits, cash balancing, and adherence to compliance procedures.
- Trained new employees on procedures and compliance
- Managed front-end operations to elevate customer satisfaction and streamline service delivery.
Education
Bachelor of Science - Business Administration - Financial Services
St. Petersburg College
Clearwater, FL12-2025
Skills
- Operations management
- Team development
- Regulatory Compliance
- Operational Efficiency
- Problem-Solving & Communication
- Member Service & Relationship Building
- Microsoft Excel & Data Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- NMLS Licensed
- IRS VITA Certified
Timeline
Senior Member Advocate
Suncoast Credit Union
02.2023 - Current
Bank Teller I (Part-Time)
TD Bank
10.2021 - 02.2023
Retail Sales Specialist (Part-Time)
REI (Recreational Equipment Inc.)
02.2021 - 03.2022
Customer Experience Coordinator (Part-Time)
Marshalls
11.2017 - 02.2021
Bachelor of Science - Business Administration - Financial Services
St. Petersburg College