Haley Riley
Tuscola
Summary
Detail-oriented and professional with five years of combined expertise in data entry, payroll administration of 300 employees, file management, and administrative duties. Proven ability to streamline processes and enhance service delivery within law enforcement and community engagement.
Overview
5
5
years of professional experience
Work History
Police Services Assistant
City Of Abilene
Abilene, TX
03.2024 - Current
- Assisted in coordinating annual community events, ensuring seamless execution and participant engagement.
- Developed and maintained filing systems for efficient document retrieval and management.
- Collaborated with team members and diverse divisions to streamline office procedures and timekeeping systems, improving workflow efficiency.
- Attended annual budget meetings, ensuring adherence to financial deadlines and budgetary restrictions.
- Facilitated communication between departments, enhancing collaboration on various projects and initiatives.
- Implemented process improvements that reduced administrative errors and enhanced service delivery.
911 Telecommunicator II
City Of Abilene
Abilene, TX
09.2021 - 03.2024
- Assessed caller needs to prioritize dispatch of emergency services accurately.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained detailed records of all communications for compliance and reference.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Provided leadership during high-pressure situations, ensuring team effectiveness and coordination.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
Education
Master of Arts - Public Administration
Tarleton State University
Stephenville12-2027
Bachelor of Arts - Public Administration
Tarleton State University
Stephenville, TX12-2025
Skills
- Attention to detail
- Verbal and written communication
- Data entry
- File and record keeping
- Administrative duties
- Data confidentiality
Accomplishments
- Used Microsoft Excel spreadsheets to track personnel based on tenure, anniversary dates, and job progression raises.
- Collaborated with HR to develop a more streamlined approach to track timesheets, schedules, and employee information.
Timeline
Police Services Assistant
City Of Abilene
03.2024 - Current
911 Telecommunicator II
City Of Abilene
09.2021 - 03.2024
Master of Arts - Public Administration
Tarleton State University
Bachelor of Arts - Public Administration
Tarleton State University