Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Rivard

Bonney Lake,WA

Summary

Dynamic Store Lead at Mudbay with a proven track record in team development and conflict resolution. Expert in visual merchandising and employee training, enhancing customer satisfaction and driving sales. Adaptable and detail-oriented, I consistently implement strategies that elevate performance and foster a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Store Lead

Mudbay
06.2024 - Current
  • Supervised daily store operations and ensured effective team collaboration.
  • Trained new employees on product knowledge and customer service standards.
  • Implemented visual merchandising strategies to enhance store layout and appeal.
  • Resolved customer inquiries and complaints to maintain high service standards.
  • Monitored sales trends and provided feedback for improvement opportunities.
  • Regularly communicated with upper management regarding operational matters affecting the business.
  • Addressed any employee issues or concerns in a timely manner.

Sales Associate

Mudbay
06.2023 - 06.2024
  • Assisted customers in selecting high-quality pet products and supplies.
  • Maintained store cleanliness and organized product displays effectively.
  • Processed customer transactions accurately using point-of-sale systems.
  • Educated customers on pet care and product benefits through conversations.
  • Collaborated with team members to ensure efficient inventory management.
  • Handled customer inquiries and resolved issues with professionalism and care.

Kennel Attendant

Dawg Tired Play Days
01.2022 - 07.2022
  • Fed and supplied water to dogs according to schedules and feeding instructions.
  • Examined and observed dogs to detect signs of illness, disease and injury.
  • Mixed food, liquid formulas, medications, and food supplements according to instructions, prescriptions, and knowledge of dogs.
  • Observed dogs in large group play.

Sales Associate

JCPenney
04.2021 - 02.2022
  • Promoted benefit's of store credit cards or customer loyalty programs to encourage repeat business.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Performed cleaning tasks, keeping store neat and organized.
  • Promoted visual presentation standards by keeping store replenished.
  • Engaged with guests to understand and anticipate customer service needs.

Crew Member

Wendy's
11.2018 - 05.2020
  • Maintained knowledge of store menus to advertise promotions and limited-time offers.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Addressed customer complaints by remaking dishes and administering refunds.
  • Packaged and labeled to go and delivery orders for pickup.
  • Recommended menu items according to customer preferences and dietary restrictions.

Education

High School Diploma -

Emerald Ridge High School
06.2019

Skills

  • Problem-Solving
  • Team development
  • Detail-Oriented
  • Delegation
  • Adaptability
  • Communication
  • Self Starter
  • Employee training
  • Goal setting and achievement
  • Conflict resolution

Timeline

Store Lead

Mudbay
06.2024 - Current

Sales Associate

Mudbay
06.2023 - 06.2024

Kennel Attendant

Dawg Tired Play Days
01.2022 - 07.2022

Sales Associate

JCPenney
04.2021 - 02.2022

Crew Member

Wendy's
11.2018 - 05.2020

High School Diploma -

Emerald Ridge High School

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