Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Mackenzie Koob

Sioux City,IA

Summary

Proven leader in retail management, adept at enhancing customer experience and sales at my previous employments through expert store operations and dynamic customer service. Skilled in cash management and employee training, I excel in creating engaging environments and resolving issues efficiently. Achieved notable sales growth by leveraging problem-solving and multitasking abilities.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Store Lead

The Shop
08.2024 - Current
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.

Group Lead

Jensen Kennels
05.2024 - 08.2024
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.

Brand Representative

Hollister.Co
12.2021 - 08.2024
  • Completed floorsets, filled floor, and rang up customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Cashier/Customer Service Representative

Scheels
08.2019 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Hyvee
01.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

University of Iowa
Iowa City, IA
08.2023 - 05.2026

High School Diploma -

East High School
Sioux City, IA
05.2023

Skills

Store operations

Goal Setting and Achievement

Customer Service

Problem-Solving

Multitasking and Organization

Friendly and Positive

Customer experience management

Cash Management

Store Opening and Closing

Employee Training

Hobbies

My favorite hobbies include cooking/baking, marketing, volunteering, reading, and art. 

Timeline

Store Lead

The Shop
08.2024 - Current

Group Lead

Jensen Kennels
05.2024 - 08.2024

University of Iowa
08.2023 - 05.2026

Brand Representative

Hollister.Co
12.2021 - 08.2024

Cashier/Customer Service Representative

Scheels
08.2019 - 10.2021

Cashier

Hyvee
01.2019 - 08.2019

High School Diploma -

East High School

Similar Profiles

CREATE PROFILE
Mackenzie Koob