Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Jenny Calonje
Fayetteville,NC
Summary
Overview
13
years of professional experience
1
Language
Work History
The Children’s PlaceFayetteville, NC
Store Lead
05.2022 - Current
Job overview
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Developed employee incentive programs to boost morale and drive higher levels of performance among team members.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
WalmartFayetteville, NC
Team Lead
02.2020 - 05.2022
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
WalmartFayetteville, NC
Department Manager
05.2011 - 02.2020
Job overview
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Fayetteville Technical Community CollegeFayetteville, NC
Associate of Applied Science from Paralegal
06.1998
University Overview
Skills
- Store operations
- Staff Training and Development
- Scheduling and Time Management
- Goal Setting and Achievement
- Budgeting and financial management
- Loss prevention strategies
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Store Merchandising
- Team Leadership
- Team Building and Leadership
- Customer experience management
- Cash Management
- Store Opening and Closing
- Conflict Resolution
- Employee Training
- Team Development
- Stock replenishment
- Loss Prevention Procedures
- Recruiting and Hiring
- Staff Supervision
- Delegating Work
- Bank and Safe Deposits
- Employee Scheduling
Languages
Spanish
Full Professional
Timeline
Store Lead
The Children’s Place
05.2022 - Current
Team Lead
Walmart
02.2020 - 05.2022
Department Manager
Walmart
05.2011 - 02.2020
Fayetteville Technical Community College
Associate of Applied Science from Paralegal