Haley Rivera
Grand Island,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Footwear Sales Lead
Dicks Sporting Goods
Grand Island, NE
03.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales and online orders.
- Organized store merchandise displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
Store Manager
The Children's Place
Grand Island Nebraska
08.2018 - 03.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Food Court Supervisor
Bosselman's Travel Center
Grand Island NE
02.2016 - 06.2017
- Maintained accurate inventory to enable full availability of food products and full customer satisfaction.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Apparel Team Member
Shopko
Grand Island Ne
01.2015 - 03.2016
- Operated cash register to process customer transactions.
- Cleaned, closed, and secured store at end of shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
Sandwich Artist
SUBWAY
Wood River Ne
01.2015 - 01.2016
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
No Degree - Business, Early Childhood Education
Central Community College
Grand Island NENo Degree - Human Resources
Martinsburg College
Online07.2024
High School Diploma -
Grand Island Senior High
Grand Island NE05.2017
Skills
- Partnership Building
- Personnel Development
- Payroll Management
- Shift Scheduling
- Talent Recruitment
- Loss Prevention
- Team Development
- Project Management
- Store Merchandising
- POS Systems
- Employee Training
- Customer Service Management
- Supply Ordering
- Strategic Thinker
- Relationship Building and Management
- Recruiting and Hiring
- Employee Terminations
- Goals and Performance
- Accurate Cash Handling
- Inventory Control
- Loss Prevention Procedures
- Staff Management
- Store Opening and Closing
- Documentation and Reporting
- Marketing and Promotions
- Retail Merchandise Quality Standards
- Data Collection
- Data Entry
- Account Updating
- Customer Service
- Prioritization
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- De-Escalation Techniques
- Critical Thinking
- Active Listening
Timeline
Footwear Sales Lead
Dicks Sporting Goods
03.2024 - Current
Store Manager
The Children's Place
08.2018 - 03.2024
Food Court Supervisor
Bosselman's Travel Center
02.2016 - 06.2017
Apparel Team Member
Shopko
01.2015 - 03.2016
Sandwich Artist
SUBWAY
01.2015 - 01.2016
No Degree - Business, Early Childhood Education
Central Community College
No Degree - Human Resources
Martinsburg College
High School Diploma -
Grand Island Senior High