HALEY RODRIGUEZ
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving, result-driven customer service professional with over 5 years of experience in providing exceptional support to clients.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
Progressive/Sitel
06.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
Banking Specialist
USAA
06.2021 - 08.2022
- Increased customer satisfaction by providing personalized banking solutions and exceptional service
Solar Advisor
Horizon Solar Power
07.2019 - 07.2020
- Provided customized financial analyses, showcasing potential savings through solar energy adoption.
Solar Advisor
Freedom Forever Solar
07.2017 - 07.2019
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
Customer Service Representative
AT&T
01.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Education
Associate of Arts - Communications
Long Beach City College
08-2025
Skills
- Inbound / Outbound call volume
- Certified on Excel
- Expertise with various CRM software
- Salesforce
- Microsoft Office
- Punctual
- Insurance sales expertise
- Supportive
- Customer service
- Good listening skills
- Cold calling
Timeline
Licensed Insurance Agent
Progressive/Sitel
06.2024 - Current
Banking Specialist
USAA
06.2021 - 08.2022
Solar Advisor
Horizon Solar Power
07.2019 - 07.2020
Solar Advisor
Freedom Forever Solar
07.2017 - 07.2019
Customer Service Representative
AT&T
01.2015 - 05.2017
Associate of Arts - Communications
Long Beach City College
Similar Profiles
Alysha MosesAlysha Moses
Licensed Sales Producer at Sitel/Progressive Auto InsuranceLicensed Sales Producer at Sitel/Progressive Auto Insurance
James GoodpasterJames Goodpaster
Project Manager at Progressive Design Build, formerly Progressive BuildersProject Manager at Progressive Design Build, formerly Progressive Builders
Hemachandar RajasekarHemachandar Rajasekar
Technical Support Professional (cloud Support) at Foundever (formerly Sitel)Technical Support Professional (cloud Support) at Foundever (formerly Sitel)
Andrew MeleroAndrew Melero
Licensed Insurance Agent/Lead Agent at MYACALicensed Insurance Agent/Lead Agent at MYACA
Dianna Rusk YoderDianna Rusk Yoder
Licensed Insurance Agent/Insurance Agency Owner at Southern Insurance Agency, LLCLicensed Insurance Agent/Insurance Agency Owner at Southern Insurance Agency, LLC