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HALEY ROLL
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Summary
Results-driven Technical Program Manager with 8 years of experience leading large-scale operational programs and optimizing processes. Managed multimillion-dollar infrastructure portfolios, employing agile methodologies and effective stakeholder communication to enhance delivery. Active TS/SCI w CI Poly; pursuing MBA in project management with PMP and Lean Six Sigma Black Belt certifications.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Technical Program Manager
U.S. Space Force
Washington D.C.
10.2022 - Current
- Led cross-functional execution for 3,000+ team members. Aligned timelines, priorities, and stakeholder goals.
- Coordinated with global teams and stakeholders to execute operations, set priorities, and ensure alignment.
- As the project lead, I identified and spearheaded process changes that resulted in a 35% efficiency gain and used Lessons Learned to advance future programs.
- Led stakeholder meetings with 28+ leaders for strategic alignment and decision-making.
- Led mission-critical infrastructure planning ($50B value). Ensured stakeholder alignment, risk mitigation, and seamless operations.
Technical Operations Program Lead
U.S. Space Force
Colorado Springs, United States
05.2021 - 10.2022
- Led cross-functional coordination across 12 partner organizations and a 54-member technical team to execute a first-of-its-kind operational program initiative.
- Managed planning and execution for complex test operations, achieving full mission success with 960+ operational hours.
- Directed execution activities among 12 partner organizations, ensuring alignment with mission objectives.
- Supported execution and resource coordination for a $20M+ mission-critical technical operations portfolio.
- Contributed to the development of operational frameworks, procedures, and integration strategies for spacecraft operations.
Satellite Operations Specialist
U.S. Space Force
Colorado Springs, United States
05.2018 - 05.2021
- Oversaw over 200 satellite mission objectives, enhancing national security operations.
- Reduced onboarding lead time from 20 weeks to 16 weeks for teams of 5, resulting in faster certification.
- Supported successful launch and early-orbit operations for operational readiness.
- Promoted into a leadership role within the first year based on operational performance and team leadership capabilities.
Call Center Specialist
Southern Bank
Poplar Bluff, United States
01.2017 - 04.2018
- Resolved customer inquiries, processed transactions, and ensured policy compliance, improving call flow and service standards.
- Collaborated with internal teams to resolve escalations and improve service efficiency.
- Transaction requests, and service issue resolution while ensuring compliance with financial policies and security procedures.
- Assisted customers with online banking access, payment processing, and account updates, maintaining accuracy and confidentiality.
Manager
Food Rite
Wappappello, MO
07.2013 - 12.2016
- Managed daily operations, staff scheduling, cash handling, and financial deposits to ensure compliance and efficiency in business performance.
- Directed and developed team members to uphold customer service standards, coordinated inventory and workflow priorities, and supported sales goals through operational planning.
Education
Master of Business Administration - Project Management Concentration
Southern New Hampshire University
Manchester, USA09-2026
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, USA08-2021
Skills
- Agile
- Scrum
- Kanban
- Jira
- Confluence
- Project management
- Program management
- Project planning
- Roadmap Planning
- Risk assessment
- Risk Mitigation
- Stakeholder engagement
- Process Improvement
- Process optimization
- Software integration
- Stakeholder relations
- Stakeholder engagement
- Team leadership
- Team oversight
- Cross-functional teamwork
- Change leadership
- Technical operations
- Excel
- PowerPoint
- Executive communication
- Effective communication
- Scrum framework
- Project planning
- Team oversight
- Project leadership
- Scrum framework
Certification
- Project Management Professional (PMP), In Progress, 2026
- TS/SCI, Active
- CI Polygraph, Active
- Google Project Management Certificate, In Progress
- Lean Six Sigma Black Belt, In Progress
Accomplishments
- Efficiency Enhancement, Enhanced coordination efficiency by 35% across 18 organizations through workflow optimization.
- Complex Portfolio Management, Successfully managed $200M+ portfolio supporting 960+ operational hours.
- Onboarding Time Reduction, Reduced onboarding time from 20 to 16 weeks through certification workflow redesign.
- Operational Recommendations, Delivered 50+ actionable recommendations adopted to improve operational readiness.
Timeline
Technical Program Manager
U.S. Space Force
10.2022 - Current
Technical Operations Program Lead
U.S. Space Force
05.2021 - 10.2022
Satellite Operations Specialist
U.S. Space Force
05.2018 - 05.2021
Call Center Specialist
Southern Bank
01.2017 - 04.2018
Manager
Food Rite
07.2013 - 12.2016
Master of Business Administration - Project Management Concentration
Southern New Hampshire University
Bachelor of Science - Applied Management
Grand Canyon University