Haley Schillinger
Depew
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Line Customer Experience Representative
Project Expedition
06.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, opportunities, and followed up to confirm resolution.
- Followed up with customers and travel agents to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Auto Claims Adjustor
Travelers Insurance
02.2022 - 01.2024
- Deliver high-quality service to customers to assess vehicle repair needs, damages, and compensation
- Communicate with empathy and understanding throughout the claims process and achieve customer satisfaction
- Identified insurance coverage limitations with a thorough examination of claims documentation and related records
- Review initial reports, check and evaluate coverage
- Contact all claimants in order to conduct an accurate and timely investigation and loss analysis
- Mentoring new and current employees to ensure top performances.
Manager
Andersons Frozen Custard
09.2015 - 01.2022
- Accomplished Manager with in-depth experience consistently rising through ranks
- Well-versed in sales, personnel management, accounting, and inventory management
- Dedicated to complete knowledge of company products and services for optimized customer service
- Examining, preparing and processing a variety of technical documents
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand
- In charge of managing and overseeing site investigations, as well as communicating advanced issues to the appropriate personnel
- Was in charge of training new employees, as well as monitoring and reviewing their performance
- Managed register inventory, documentation of sales, handle, and calculate store profits.
Education
Bachelor of Science - Forensic Science -
Hilbert College
Hamburg, NY12.2021
Skills
- Training
- Investigation
- Strategic Planning
- Financial Management
- Analytical
- Computer Proficiency
- Written and Verbal Communication
- Data Collection and Analysis
- Staff Supervision/Management
- Microsoft Office Suite
- Customer Service
- Time Management
Certification
Certified and Licensed Auto Claims Adjuster
Awards
Best Customer Service, November 2023, Travelers Insurance
Timeline
Front Line Customer Experience Representative
Project Expedition
06.2024 - Current
Auto Claims Adjustor
Travelers Insurance
02.2022 - 01.2024
Manager
Andersons Frozen Custard
09.2015 - 01.2022
Bachelor of Science - Forensic Science -
Hilbert College
Certified and Licensed Auto Claims Adjuster
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