Haley Schlosser
Buckeye,AZ
Summary
Reliable and dedicated Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Offering outstanding verbal communication, writing and time management stills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Highly committed and hardworking employee eager to take on any responsibility with pleasant demeanor and attitude.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Foothills Sports Medicine Physical Therapy
04.2023 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front Office Receptionist
Foothills Sports Medicine Physical Therapy
10.2020 - 04.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with patients by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for patients.
- Ensured a welcoming atmosphere for patients with efficient check-in and check-out procedures.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive patients information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Customer Service/Cashier
Barros Pizza
11.2018 - 11.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Business Administration -
Benedictine University
Lisle, IL05.2023
High School Diploma -
Cactus High School
6330 W Greenway Road Glendale, AZ 8530605.2019
Skills
- Effective Multitasking
- Workflow Optimization
- Patient Service
- Patient Relations
- Team Management
- Decision-making capabilities
- Scheduling and Coordinating
- Documentation And Reporting
- Exceptional communication
- Staff Training and Development
- Workflow Coordination
- Payroll
- Problem Resolution
- Skilled in MS Excel, MS Outlook, and MS Word
- Computer Skills
- Hiring and Training
- Business Administration
Accomplishments
College of Business at Benedictine University Dean's List accomplished Fall 2022 and Spring 2022
Timeline
Front Office Manager
Foothills Sports Medicine Physical Therapy
04.2023 - Current
Front Office Receptionist
Foothills Sports Medicine Physical Therapy
10.2020 - 04.2023
Customer Service/Cashier
Barros Pizza
11.2018 - 11.2020
Bachelor of Business Administration -
Benedictine University
High School Diploma -
Cactus High School
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