Haley Sema
Erie,CO
Summary
Organized and dependable professional with strong operations, administrative, and people skills. Passionate about helping others and exceeding expectations through collaborative problem-solving, disciplined decision-making, high-performance team building, and exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist
Complete Exteriors of Colorado
Erie, CO
04.2024 - 09.2025
- Submitted and tracked insurance claims related to siding and window damage for residential customers.
- Communicated directly with insurance adjusters to advocate for claim approvals and maximize coverage.
- Negotiated claim settlements to align with repair/replacement costs.
- Maintained detailed records of claim status, approvals, and correspondence in company systems.
- Provided clear updates to customers regarding claim progress, next steps, and timelines.
- Resolved discrepancies or denials by submitting additional documentation or appealing decisions.
- Contributed to increased claim approval rates through attention to detail and strong insurance carrier relationships.
Operations Coordinator
Reaching HOPE
Thornton, CO
02.2023 - 04.2024
- Contributed to a record $1.1M in 2023 revenue (53% increase).
- Implemented checklists ensuring accuracy of billable sessions.
- Streamlined invoicing process with multiple Colorado counties.
- Introduced Trello for daily task organization and project tracking.
- Coordinated with Crime Victims Compensation to secure client funding.
- Planned fundraising events and engaged community partners for donations.
- Onboarded and trained new therapists and interns.
- (Non-Profit Organization)
Substitute Teacher
St. Vrain Valley School District
Erie, CO
01.2022 - 12.2023
- Advocated for volunteer recruitment, adding a dozen new substitutes during the pandemic.
- Managed classrooms, assignments, and student needs.
- Used proactive behavior management and positive reinforcement strategies.
Owner
Personali-Tees
Erie, CO
06.2017 - 01.2022
- Founded and operated a custom spirit gear business for local youth sports.
- Managed all aspects of business operations, sales, and customer relations.
Preschool Teacher
Apple Tree Pre School & Academy
Slidell, LA
08.2010 - 05.2017
- Transitioned from paralegal career to early childhood education while raising young children.
- Received multiple teacher appreciation awards from parents and students.
Family Law Paralegal
Stafford, Frey, Cooper LLC
Seattle, WA
01.2004 - 05.2010
- Managed communications and documentation between clients, counselors, and court.
- Researched, organized, and maintained case files and court calendar.
- Prepared briefs, motions, and pleadings for attorneys.
- Assisted over 100 families, including same-sex separations before legalization of marriage.
Education
Associates of Technical Arts - Paralegal Studies
Edmonds Community College
Edmonds, WA01.2005
Skills
- Clear Oral & Written Communication
- Administrative & Case/File Management
- Customer & Client Support
- Multi-Tasking & Prioritization
- Relationship Building
- Team Collaboration & Onboarding
- Event Planning & Fundraising
Certification
- Certified Substitute Teacher (2022)
- Certified Paralegal (2005)
Timeline
Claims Resolution Specialist
Complete Exteriors of Colorado
04.2024 - 09.2025
Operations Coordinator
Reaching HOPE
02.2023 - 04.2024
Substitute Teacher
St. Vrain Valley School District
01.2022 - 12.2023
Owner
Personali-Tees
06.2017 - 01.2022
Preschool Teacher
Apple Tree Pre School & Academy
08.2010 - 05.2017
Family Law Paralegal
Stafford, Frey, Cooper LLC
01.2004 - 05.2010
Associates of Technical Arts - Paralegal Studies
Edmonds Community College