HALEY SHACKELFORD
Reno
Summary
Administrative and learning-focused professional with experience supporting high-volume operations, developing internal resources, and improving team efficiency. Strong background in process improvement, cross-functional coordination, and workflow management. Proven ability to streamline processes and support onboarding in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Coordinator (Medical Authorizations)
Swift Institute
Reno, NV
02.2025 - Current
- Oversaw administrative workflows including request processing, documentation management, and status tracking in a high-volume environment.
- Developed and maintained internal process guides and reference materials, improving workflow efficiency and standardization across the team.
- Coordinated communication between internal departments and external stakeholders to support timely resolution of requests.
- Provided training and ongoing support to new team members on workflows, systems, and administrative processes.
Learning and Development Lead
Wix.com
San Francisco, CA
07.2020 - 03.2024
- Streamlined onboarding by creating and implementing customized training curriculum and performance enhancement resources.
- Improved employee engagement and protocol comprehension by applying diverse instructional techniques and conducting practical simulations.
- Facilitated professional development by identifying areas of improvement and providing personalized coaching and guidance.
- Coordinated venue procurement, catering arrangements, and configuration of audiovisual equipment to ensure seamless execution of interactive workshops and networking events.
Learning and Development Specialist
Wix.com
San Francisco, CA
07.2018 - 01.2020
- Promoted accuracy and accountability by maintaining meticulous records of training activities, including attendance rosters, performance evaluation reports, and feedback surveys.
- Optimized remote training initiatives by effectively leveraging technology-based tools such as webinars, virtual classrooms, and e-learning platforms.
- Identified and addressed deficiencies within course materials and practices by developing supplemental procedures to improve employee efficiency.
- Provided comprehensive feedback and guidance to both employees and management to assist with improving employee performance.
Inside Sales Representative
CustomInk.com
Reno, NV
01.2017 - 01.2018
- Attained a top 5% company-wide ranking among sales associates by generating over $500,000 in gross annual sales.
- Maintained a 22.4% conversion rate while completing 30+ inbound/outbound phone calls daily.
- Increased customer satisfaction by strategically suggesting premium product plans designed to fulfill identified customer needs.
- Ensured customer retention by monitoring expiration of existing subscriptions and promptly contacting clients with past-due payments.
Education
High School Diploma -
Silver State Charter School
Carson City05-2014
Skills
- Organizational Skills
- Administrative Oversight
- Performance Optimization
- Curriculum Design
Timeline
Operations Coordinator (Medical Authorizations)
Swift Institute
02.2025 - Current
Learning and Development Lead
Wix.com
07.2020 - 03.2024
Learning and Development Specialist
Wix.com
07.2018 - 01.2020
Inside Sales Representative
CustomInk.com
01.2017 - 01.2018
High School Diploma -
Silver State Charter School