Haley Short
Seminole
Summary
Detail-oriented teller with exceptional customer service skills. Proven ability to process transactions accurately and train new staff effectively.
Overview
10
10
years of professional experience
Work History
Teller
Tinker Federal Credit Union
09.2024 - Current
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, resolving issues to enhance customer satisfaction.
- Trained new tellers on operational procedures and customer service best practices.
- Monitored regulatory changes, ensuring adherence to updated financial guidelines within the branch operations.
- Led initiatives to promote new products and services, increasing member engagement and participation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller
BancFirst
Seminole, OK
11.2023 - 03.2024
- Processed customer transactions accurately and efficiently in high-volume setting.
- Assisted customers with account inquiries, providing exceptional service and support.
- Implemented cash handling procedures to minimize discrepancies and enhance security.
- Trained new tellers on operational procedures and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Personal Shopper
Walmart
Guthrie, OK
03.2022 - 06.2023
- Assisted customers by providing expert recommendations on merchandise and promotions.
- Maintained knowledge of store inventory and new arrivals to improve customer experience.
- Collaborated with team members to optimize stock levels and product placement strategies.
- Trained new staff on company policies, customer service standards, and product knowledge.
- Handled customer feedback to refine services and address concerns promptly for improved satisfaction.
Home Health Aide
Companion Hospice
Guthrie, OK
04.2020 - 03.2021
- Provided personal care assistance, including bathing, grooming, and mobility support for patients.
- Monitored patient vital signs and reported changes to healthcare team effectively.
- Assisted with medication management and ensured adherence to prescribed schedules.
- Developed and maintained positive relationships with patients and families to enhance comfort and trust.
- Mentored new aides on best practices in patient care and documentation standards.
Waitress
El Cazador Mexican Restaurant
Wewoka, OK
05.2016 - 08.2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on restaurant procedures and service standards.
- Upsold menu items, contributing to increased sales and customer engagement.
- Handled cash transactions efficiently, ensuring accurate billing and payment processing.
- Resolved customer concerns promptly to maintain positive dining atmosphere.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Wewoka High School
Wewoka Oklahoma 05-2020
CNA/HHA Certification - Health Studies
Gordon Cooper Technology Center
Seminole05-2019
Skills
- Exceptional customer service
- Relationship building and management
- Stress tolerance
- Compliance, banking laws, and regulations
- Sales and Cross-selling
- Fraud detection
- Loans
- Safe and vault operation
- Transaction processing accuracy
- Cash handling and management
Timeline
Teller
Tinker Federal Credit Union
09.2024 - Current
Teller
BancFirst
11.2023 - 03.2024
Personal Shopper
Walmart
03.2022 - 06.2023
Home Health Aide
Companion Hospice
04.2020 - 03.2021
Waitress
El Cazador Mexican Restaurant
05.2016 - 08.2018
High School Diploma -
Wewoka High School
CNA/HHA Certification - Health Studies
Gordon Cooper Technology Center