HALEY SLAATS
Rome,NY
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Brings a positive mindset and is extremely hardworking. Eager to contribute to growing company and to enhance a well known company.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Rome, NY
05.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
Behavior Specialist
ICAN/Rising Potential Counseling
Utica, NY
10.2022 - 03.2023
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Improved client behavior by implementing individualized behavior support plans and strategies.
- Planned daily activities to keep clients engaged and on track with behavior goals.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
- Crafted Behavioral Intervention Plans for individual clients.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
Mental Health Technician II
Hillcrest Residential Care Facility
Dubuque, IA
04.2022 - 08.2022
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Guest Associate
National Mississippi River Museum & Aquarium
Dubuque, IA
05.2021 - 07.2022
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
- Utilized language skills when necessary to engage with international guests making them feel more welcome during their visit.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
Paraprofessional
St. Mark Youth Enrichment
Peosta, IA
07.2019 - 01.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
Education
Bachelor of Arts - Psychology And Social Welfare
Clarke University
Dubuque05.2022
Associate of Liberal Arts - Psychology
Northeast Iowa Community College
Peosta, IA05.2020
Skills
- Decision-Making
- Planning and Organization
- Attention to Detail
- Customer Service
- Documentation And Reporting
- Accurate money handling
- Account Servicing
- Guest communication
- Ethical Practice
- Intervention Planning
- Self-awareness
- Parent coaching
- Behavior intervention
- Behavioral analysis
- Behavior Management
- Behavior Modification Techniques
- IEP development
- Learning Style Assessment
- Group communication
Accomplishments
- Dean's List Every Semester | NICC & Clarke University 2018-2022
- Phi Theta Kappa Honor Society | Beta Epsilon Pi Chapter
- Iowa Women's Leadership Conference 2018 & 2019
Interpersonal Experience
- National Mississippi River Museum, Guest Speaker on Service Animals, October 2021, Received nomination to be a guest speaker for October 2021 Lunch n' Learn. Educated on topics such as laws regarding service animals, tasks and training of service animals, and HIPAA compliance.
- Tutor and Classmate Educator, 4+ years, Experienced in tutoring and leading study sessions regarding topics such as math, science, social media, psychology, and English. Total experience is 4+ years with college students, high school students, and elementary students.
- Dubuque Regional Humane Society, Volunteer, Volunteered in socializing animals and cleaning kennels around the facility. Other jobs included laundry and pulling adoptable animals out of kennels to show potential adopters. Taking dogs on walks, training them to sit, and bringing dogs out to the running enclosures for exercise.
- Animal Care and Training, Provided many services of animal care such as pet sitting, potty training, and task training through positive reinforcement and clicker training. Overall experience consists of 10 years of experience with animals through ownership and associates' pets.
- Camp Albrecht Acres, Volunteer, Volunteered with adults who have developmental disabilities or autism. Some individuals were deaf, had Cerebral Palsy, Autism, or Tourette's. Assisted in guiding arts and craft activities and being peer support in group activities.
Timeline
Personal Shopper
Walmart
05.2023 - Current
Behavior Specialist
ICAN/Rising Potential Counseling
10.2022 - 03.2023
Mental Health Technician II
Hillcrest Residential Care Facility
04.2022 - 08.2022
Guest Associate
National Mississippi River Museum & Aquarium
05.2021 - 07.2022
Paraprofessional
St. Mark Youth Enrichment
07.2019 - 01.2021
Bachelor of Arts - Psychology And Social Welfare
Clarke University
Associate of Liberal Arts - Psychology
Northeast Iowa Community College