Haley Sterling
Purvis,MS
Summary
With 15+ years of customer service experience, I possess a diverse skill set encompassing interpersonal tact, critical thinking, communication, leadership, teamwork, and other qualities that foster a positive and productive environment. Demonstrated through my previous positions of responsibility, I excel at effectively engaging with customers and delivering exceptional service. My expertise in problem-solving and decision-making enables me to efficiently tackle challenges and devise innovative solutions. Furthermore, my collaborative nature seamlessly integrates me into teams, driving overall success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Instructor
Army National Guard-Hattiesburg, MS
Hattiesburg, MS
04.2022 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Healthcare Specialist/Combat Medic
Army National Guard MS
01.2011 - Current
- Ensured compliance with regulatory standards and guidelines.
- Provided both emergency and standard medical care to personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of personnel.
- Led cross-functional team meetings focused on enhancing collaboration across departments, streamlining workflows for increased productivity.
Clinical NCOIC
Army National Guard MS
Jackson, MS
02.2021 - 04.2022
- Oversaw the scheduling, staffing, and management of all physicals conducted at that location
- Maintained and updated medical records for service members
- Coordinated with other agencies for supplies
- Traveled to locations for off site missions.
Education
Associate's degree - Liberal Arts & Sciences
Southwest Mississippi Community College
Summit, MS05.2016
Skills
- Public Speaking
- Customer Service
- Classroom Management
- Mentoring
- Military Experience
- Writing Skills
- EMS Experience
- Personnel Management
- Hospital Experience
- Teaching
- DoD Experience
- Leadership
- Triage
- Microsoft Excel
- Patient Care
Certification
- EMT Certification
- BLS Certification
- Secret Clearance
Relocation
- Jackson, MS
- Flowood, MS
- Florence, MS
Military Service
Army National Guard, United States, Staff Sergeant, 01/01/11, Present, Combat medic. Currently in an instructor position teaching basic leadership. Covered to full time from traditional national guard in 2015. I have served in positions for medical readiness, administrative support, public affairs, training, safety, and various others.
Timeline
Instructor
Army National Guard-Hattiesburg, MS
04.2022 - Current
Clinical NCOIC
Army National Guard MS
02.2021 - 04.2022
Healthcare Specialist/Combat Medic
Army National Guard MS
01.2011 - Current
Associate's degree - Liberal Arts & Sciences
Southwest Mississippi Community College