Haley Syrjala

· Prepared and served high-quality coffee, espresso drinks, teas, and other specialty beverages.

· Prepared and served alcoholic and non-alcoholic beverages, including weekly specials and customer preferences.

· Maintained a clean and organized barista and bar station, including restocking supplies and keeping up with the cleanliness of the stations.

· Handled cash and processed transactions through the Square system.

· Ensured the gaming area remained accessible and welcoming to customers.

· Collaborated with team members to keep the flow of service smooth during rushes.

· Checked IDs to verify legal drinking age and followed responsible alcohol service guidelines.

· Provided friendly, efficient, and attentive service to customers in a busy, social gaming bar setting.

· Educated customers about the menu, making recommendations based on preferences.

· Created house made syrups during time off.

· Prepared and served simple coffee beverages, teas, and pastries.

· Assisted with various kitchen tasks such as making donuts and prepping ingredients.

· Kept the kitchen, coffee area, and dining area clean and organized.

· Collaborated with team members to create new and exciting pastries and beverages.

· Assisted with inventory management for City Line and Webstaurant orders.

· Maintained and cleaned the apple cider donut fryer weekly.

· Assisted in the farm stand during the busy seasons for blueberries and apples.

· Kept stock of various products such as apples, vegetables, cider, and various jarred goods.

· Worked in the field during the summer time harvesting blueberries.

· Greeted and assisted customers during apple picking season.

· Led shifts as the head barista and kitchen manager at the Brooklyn location, ensuring smooth operations for both the café and kitchen areas.

· Worked barista shifts across the two Manhattan locations when not in Brooklyn.

· Managed a kitchen operation solo, preparing baked goods and sandwiches daily.

· Consistently ensured food and drink quality standards.

· Volunteered for many coffee/catering events for different companies across New York City.

· Created, delivered, and served menus and food platters for 150+ people.

· Provided customers with a welcoming and consistent experience.

· Maintained inventory control and managed stock levels for both food and beverage items, placing orders and conducting regular inventory checks.

· Handled all aspects of shopping for kitchen supplies, ensuring ingredients and products were fresh, well-stocked, and cost-efficient.

· Supervised and trained new staff, providing guidance on customer service, product knowledge, and maintaining a positive work environment.

· Operated manual espresso machines and prepared coffee drinks in a fast-paced environment.

· Collaborated with the team to develop and implement seasonal menu changes.

· Ensured cleanliness and organization of the kitchen and café areas, adhering to health and safety standards.

· Managed the cash register and processed transactions using the Toast POS system.

• Responded to prospective student inquiries, providing information on the application process, campus life, and different programs.
• Supported the admissions team with data entry, filing, managing applicant records, and ensuring confidentiality and compliance with college policies.
• Assisted with organizing recruitment events, including information sessions, open houses, and welcoming events.
• Utilized the admissions software Slate and Banner to track applications, update records, and generate reports for the department.
• Worked with counselors to ensure seamless communication and follow-up with prospective students.
• Demonstrated strong customer service skills, providing timely responses to emails, phone calls, and in-person inquiries.

• Greeted and seated guests in a friendly, professional manner, ensuring a welcoming atmosphere.
• Managed the reservation system, coordinated seating arrangements, and ensured efficient flow of guests during busy times.
• Provided excellent customer service, taking food and drink orders, and delivering meals.
• Collaborated with kitchen and bar staff to ensure timely and accurate delivery of orders.
• Maintained a clean and organized dining area, including setting and clearing tables, refilling drink stations, and assisting with opening and closing duties.
• Handled cash and processed payments, ensuring accurate transactions and paying out the proper people at the end of the night.
• Addressed customer concerns promptly and professionally, resolving issues to ensure a positive dining experience.
• Assisted with stocking and organizing supplies for the front-of-house team, including utensils, napkins, and condiments.
• Managed the bar area during slow times, serving drinks, interacting with patrons, and maintaining a tidy bar station.
• Kept up with side work and kitchen prep such as rolling silverware, filling dressings, and restocking other various utensils and condiments.
• Deep cleaning the space whenever there was downtime available.
• Assisted in training new employees in a kind and patient manner.
• Assisted general manager in creating the weekly front-of-house schedule.